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Customer Success Manager
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Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...
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Customer Success Manager
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Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. As a key member of the team, you will ensure the maximum value is derived from our products and services by quantifying the value and driving business outcomes.Key Responsibilities:Quantify the value of our products...
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Customer Success Manager
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Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. This role is critical in ensuring the maximum value is derived from our products and services.As a CSM, you will work closely with cross-functional teams, including Product Management, Customer Success, and...
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Customer Success Manager
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Atlanta, United States Incident IQ LLC Full timeCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational...
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Customer Success Manager
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Atlanta, Georgia, United States NICE Full timeCustomer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...
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Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless...
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Customer Success Manager
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Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...
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Customer Success Manager
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Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
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Customer Success Manager
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Atlanta, Georgia, United States NICE Systems, Inc. Full timeAbout the RoleNICE Systems, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success Management team, you will be responsible for ensuring high customer satisfaction and driving growth through retention and expansion of our cloud customer base.Key ResponsibilitiesManage customer...
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Customer Success Manager
1 week ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...
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Customer Success Manager
3 weeks ago
Atlanta, United States Ortto Full timeOrtto is a customer data, messaging and analytics platform. Since our launch, we have empowered over 10,000 businesses to grow faster with data-driven marketing automation. Ortto helps online businesses unify their customer data with their CDP (Customer Data Platform), segment key audiences across the customer lifecycle, activate these audiences with...
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Customer Success Manager
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Atlanta, Georgia, United States NICE Systems, Inc. Full timeCustomer Success ManagerAt NICE, we're passionate about delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their goals and realize the full potential of our solutions.Key Responsibilities:Manage customer relationships throughout their lifecycle, advocating on their...
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Manager, Customer Success
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Atlanta, United States Incident IQ LLC Full timeCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational...
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Customer Success Manager
3 months ago
Atlanta, United States Docebo Full timeThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure. Responsibilities: Be...
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Customer Success Manager
1 month ago
Atlanta, United States Workday Full timeThe Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving a Manager, Product Management, Customer, Project Management, Technology, Business Services, Business
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Customer Success Manager
3 weeks ago
Atlanta, United States Ortto Full timeOrtto is a customer data, messaging and analytics platform. Since our launch, we have empowered over 10,000 businesses to grow faster with data-driven marketing automation. Ortto helps online businesses unify their customer data with their CDP (Customer Data Platform), segment key audiences across the customer lifecycle, activate these audiences with...
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Customer Success Manager
3 weeks ago
Atlanta, United States Ortto Full timeOrtto is a customer data, messaging and analytics platform. Since our launch, we have empowered over 10,000 businesses to grow faster with data-driven marketing automation. Ortto helps online businesses unify their customer data with their CDP (Customer Data Platform), segment key audiences across the customer lifecycle, activate these audiences with...
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Customer Success Manager
1 month ago
Atlanta, Georgia, United States Tek Experts Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Manager. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesServe as the...
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Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Customer Success ManagerAt Incident IQ, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong, long-lasting relationships with our...
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Customer Success Manager
1 month ago
Atlanta, United States Incident IQ LLC Full timeIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school...
Customer Success Manager
2 months ago
Customer Success Manager Hybrid in Atlanta OR Orlando only. $150k-$200k Base + Equity Customer Success Manager We are looking for a Customer Success Manager to lead client interactions and drive cross-functional teams to deliver growth for medium to large-sized financial institutions in the US. In this role, you will ensure our clients' success with our technology platform, focusing on their satisfaction, achieving their business goals, and delighting their end customers. Once onboarded, you will serve as the client's primary point of contact, build strong relationships, and advocate for their needs within the organization, contributing significantly to our company's growth. Responsibilities: Platform Expertise: Develop a deep understanding of our platform, including product and policy configurations, integration and extension mechanisms, data transmission, and data migration. Be hands-on with platform capabilities, including APIs, to build a first-hand understanding and expertise. Client Governance: Serve as the main point of contact post-implementation, ensuring a smooth growth curve and maintaining high satisfaction levels. Conduct regular check-ins and status updates with clients to review progress, address concerns, and gather feedback. Stakeholder Management: Work closely with both external stakeholders (Clients, Vendors, etc.) and internal teams (Solution Engineers, Data Engineers, Product teams, etc.) to ensure seamless business operations. Expedite issue resolution on behalf of clients and act as their advocate within the organization. Customer Satisfaction: Monitor client satisfaction, identify areas for improvement, and implement strategies to enhance the overall customer experience. Product Liaison: Collaborate with product and engineering teams to assess the scope of changes required for client solutions and coordinate optimal release dates for client requirements post-implementation. Training: Complete relevant training courses to deepen your understanding of our platform and its modules. Pre-Sales Support: Assist Sales and Pre-Sales teams during the sales process with domain knowledge and implementation expertise. Identify upsell and cross-sell opportunities to drive revenue growth. Skills: Proven experience managing and delivering large cross-functional programs from inception to launch. Experience in credit card implementations, particularly in a client-facing role with medium to large clients, is highly desirable. Strong understanding of project management methodologies, processes, and tools. Ability to grasp technical concepts related to SaaS offerings, cloud (AWS), APIs, etc. Exceptional stakeholder relationship management skills, with the ability to influence and manage senior executives' expectations both internally and externally. Excellent interpersonal, organizational, leadership, and mentoring abilities. Self-motivated with a strong drive to learn and adapt to new and evolving project demands. Experience and Qualifications: 8+ years of experience in technology and delivery roles. Bachelor’s/Master’s degree in engineering (computer science, information systems).
