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Service and Warranty Administrator
1 month ago
RAKA Rentals is expanding its footprint in the Midwest Region and we’re looking for top talent to grow and serve our customer base. At RAKA Rentals, we believe that authentic relationships are the driving force of our success…we value the relationship over the transaction. This personalized approach gives us an opportunity to serve the local communities that we live and operate in by providing tailored equipment rental solutions. RAKA Rentals is looking for a Service & Warranty Administrator for our Omaha location. The Service & Warranty Specialist is responsible for the day-to-day process of warranty administration, parts management & orders as well as dispatch services. This role is critical to the operations of the RAKA team and will interact with many individuals within and outside of the organization. PRIMARY JOB DUTIES*: Warranty: Ensure warranty documentation is prepared and managed according to OEM guidelines. Review and submit documentation and images of failed parts and arrange their shipment to vendors. Timely and efficiently submit warranty claims. If rejected follow up with OEM for further processing. Work closely with the service department and operations managers to meet warranty repair and paperwork standards. Establish positive and professional relationships with company personnel and vendors with parts, warranty, & service-related issues. Parts: Resolve parts inventory challenges using problem-solving skills. Maintain an accurate parts inventory. Manage inventory, pricing, and estimates while adapting to fast-paced environments. Dispatch/service: Schedule and dispatch field technicians and provide them with accurate job site information. Collaborate with operations managers to address issues and handle service requests promptly. Organize work requests, customer inquiries, and complete tasks efficiently. Use telematics to help locate and accurately pinpoint machines for technicians. Provide Preventative maintenance reports using RMUI and Telematics. Review invoices and ensure they are billed to workorder. Review workorder for parts, labor and status. Close workorders in a timely manner or submit for warranty. BENEFITS: Medical (and FSA/HSA plans), Dental, Vision Insurances. Paid Vacation and Holidays. Company-paid Basic Life Insurance. Supplemental Term Life Insurance. 401(k) with Profit Sharing. Tuition Reimbursement and In-house Training Dept. Paid Military Leave. Short and Long-Term Disability. Safety Glasses and Boot Program. RAKA Rentals is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RAKA Rentals shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. * The job duties listed in this job posting do not constitute a complete and exclusive list. RAKA further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company. #J-18808-Ljbffr
