Strategy and Operations Manager

2 weeks ago


San Francisco, United States JobRialto Full time

Description:Responsibilities:The Fraud team is looking for a Strategy & Operations manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters.You'll specifically be focused on creating our strategy around New Business Verticals and International Markets.You'll grow familiar with our three audiences - Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud.You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term.Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.You are a data-driven, truth seeker, strategic operator. You combine business context and analytics to take a problem area and implement a customized solution, while bringing others along in their thinking and creating leverage through their own teams and collaboration within the broader company.Establish the strategy of Client's approach to fraud - work on the products, pricing and strategy needed to create the market-leading subscription business.Analyze fraud vectors across Client's platform - complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve to improve the experience of good users.Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs Lead a team of high performers, driving their engagement, growth, and results.Improve through experimentation - Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth.Work with internal and external partners to review chargeback dispute strategy6+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience; high-growth or subscription business experience.Experience leading large projects, hitting goals, and succeeding in a team environment.Problem solving and analytical skills, including proficiency in SQL and Expertise in Excel (can maintain complex spreadsheets/sheets).Direct people leadership experience.Education: Bachelors Degree



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