Customer Service Leader

2 weeks ago

Columbia, United States InterView Me LLC Full time

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide. JOB TITLE & JOB CODE Job Title (Job Code): Customer Service Leader (SC-CS-11) PURPOSE OF THE JOB To coordinate EMU and MEMU work for all India. ORGANISATION Organization structure (job belongs to..): Parts & Overhaul Management of Site, Country, Cluster, Region or Platform Reports directly to: Project PI Manager Other reporting to: none Direct reports: none Network & Links Internal Participating Units and/or Subsystem Managers RAMS team Project Engineering team Quality team (mainly PrQSM and SQ) Installation and Test & Commissioning team (if applicable) Internal Supplier representatives (Components/PU) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable) External Customer site team Customer maintenance team (if not Alstom) External Suppliers MAIN RESPONSABILITIES Key accountabilities: Operations Support Overall support and coordination for EMU and MEMU warranty and maintenance business. Alignment with the Sourcing and Quality for the material planning. Gather technical knowledge and field data. Provide reliability studies for continuous improvement proposals. Provide technical solutions for obsolescence with the support of Engineering function. Material and dispatched planning and logistics support. Contractual KPIs and Customer interface On-time preparation and support for preparation of BG and POA. Payment follow-up and payment forecast. Develop fleet maintenance plan audit offer, including reliability studies/analysis/trends for continuous improvement and benchmark with similar Alstom fleets. Tender tracking and spares execution database maintenance and monitoring. Performance measurements: Achievement of Parts & Overhaul Dashboard. Achievement of REX implementation. Audit results (internal and external). Compliance with EHS rules and work-related processes. On-time delivery and on-time dispatch. On-time BQ preparation and submission to customer. Warranty replacement tracking and on-time replacement. MAIN REQUIRED COMPETENCES Educational Requirements Mandatory: Graduate in Engineering or Industrial (“Internal Graduation” (“cadre interne” in F) acceptable). Internal EHS training. English. Desirable: Bachelor degree in Engineering/Management. Experience 5 to 8 Years Mandatory: Computer literacy (Microsoft Windows & Office environment). Basic Knowledge on SAP & GSI. Knowledge on trains parts and subassembly. Knowledge on propulsion system. Desirable: General Railway knowledge. Field Experience. Problem Solving skills. DFQ, Quality and Audit skills. Customer contact. Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. #J-18808-Ljbffr

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