Customer Service Specialist

1 month ago

Columbia, United States Service Experts Full time

Position Title: Customer Service Specialist 

Schedule: Monday-Friday (8am-4:30pm)

*THIS IS AN IN-OFFICE ROLE*

Join the team of experts and realize your true potential 

Why You Should Join the Service Experts Team? 

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT 

Position Summary: 

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.    

What Do We Offer You as a Service Experts Employee? 

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. 

  • Competitive Pay, including incentive opportunities for many positions 
  • Paid Time Off and Company Holiday Pay  
  • Medical /Dental /Vision Insurance programs 
  • 401(k) Retirement Savings Plan with company matching contributions 
  • Life Insurance, for you and options you can elect for your family 
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work 
  • Supplemental benefit programs such as:  Legal advice, pet insurance, health advocacy programs 
  • World Class Training opportunities through our Experts University 
  • Career Development opportunities 

Key Responsibilities:

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person 
  • Maintains good customer relations and ensures that all calls meet Service Experts’ standards 
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) 
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues 
  • Maintains customer records by updating account information 
  • Accurately dispositions calls in call monitoring software 
  • Adheres to CPI compliance regulations when taking payments over the phone  
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled 
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response 
  • Communicates with customers on the status of service calls 
  • Assists with dispatching as needed 
  • Continually maintains working knowledge of all company products, services, and promotions 
  • Working with dispatch to improve accuracy in scheduling and speed of response 
  • Reliable attendance and on-time job performance  
  • Performs similar/other duties as needed or assigned 

Desired Skills and Qualifications:

  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment 
  • Experience or training the use of computers and related systems in an administrative office environment 
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment.  Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. 
  • Excellent customer-service, communication, and interpersonal skills 
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns 
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner.  Ability to communicate with a diverse customer population. 
  • Ability to work effectively in both a team and an independent environment 
  • Ability to make decisions based on established guidelines and procedures 
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence 
  • Effective organizational and time-management skills.  Must be able to prioritize work based on service demands 
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset 

  • Customer Service Specialist

    4 weeks ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm) *THIS IS AN IN-OFFICE ROLE* Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    1 month ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Representative

    4 weeks ago

    Columbia, Maryland, United States Service Experts Full time

    Job Title: Customer Service SpecialistAt Service Experts, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Specialist

    1 month ago

    columbia, United States Swipe Say Easy Full time

    Elevate Customer Satisfaction: Customer Service Specialist Wanted!Are you an experienced customer service professional seeking a new challenge?We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your...

  • Customer Service Specialist

    4 weeks ago

    Columbia, United States Swipe Say Easy Full time

    Elevate Customer Satisfaction: Customer Service Specialist Wanted!Are you an experienced customer service professional seeking a new challenge?We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your...

  • Customer Service Specialist

    1 month ago

    Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Cool Care Heating & Air, Columbia SCWe are a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and ethical service.We are looking for someone who enjoys working...

  • Customer Service Banking Specialist

    4 weeks ago

    Columbia, South Carolina, United States Teleperformance Full time

    Job OverviewAs a Customer Service Banking Specialist at Teleperformance, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve issues via phone, email, or chatTroubleshoot equipment and system problems to ensure seamless customer...

  • Customer Service Specialist

    3 months ago

    Columbia, United States Alexander Forrest Full time

    Who Are We? Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 60 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we...

  • Customer Service Representative

    4 weeks ago

    Columbia, Maryland, United States Service Experts Full time

    Customer Service RepresentativeAt Service Experts, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Answer incoming phone calls from customers and assist...

  • Customer Service Delivery Specialist

    3 weeks ago

    Columbia, Missouri, United States Kilgore's Medical Pharmacy Full time

    Job OverviewKilgore's Medical Pharmacy is seeking a highly skilled and dedicated Customer Service Delivery Specialist to join our team.The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to patients and...

  • Customer Service Representative

    4 weeks ago

    Columbia, South Carolina, United States Terminix International Company, L.P. Full time

    Customer Care Specialist RoleAs a valued member of our team at Terminix International Company, L.P., you will play a crucial role in delivering exceptional customer service to our clients. Your primary responsibilities will include general office duties, customer care, and specialist tasks that contribute to the smooth operation of our office.Your Key...

  • Customer Service Product Specialist

    4 weeks ago

    Columbia, United States Manpower Full time

    Are you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we’re seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you! Our team...

  • Customer Service Product Specialist

    3 weeks ago

    Columbia, United States Manpower Full time

    Are you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we're seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you! Our team...

  • Customer Service Product Specialist

    3 weeks ago

    Columbia, United States Manpower Full time

    Job DescriptionJob DescriptionAre you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we’re seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role...

  • Customer Service Product Specialist

    3 weeks ago

    Columbia, United States Manpower Full time

    Job DescriptionJob DescriptionAre you passionate about helping others and delivering exceptional service? Manpower is partnering with American Outdoor Brands in Columbia, MO and we’re seeking dedicated individuals to join our dynamic team as Customer Service Product Specialists. If you thrive in a fast-paced environment and enjoy problem-solving, this role...

  • Customer Service Product Specialist I

    4 weeks ago

    Columbia, Missouri, United States AOB Products Company Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Product Specialist to join our team at AOB Products Company. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, product knowledge, and technical support.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Columbia, Missouri, United States Alexander Forrest Full time

    Alexander Forrest Investments is a dynamic, multifamily real estate management company seeking a charismatic and people-friendly Customer Service Specialist to join our team. As a key member of our Customer Support & Success Team, you will be responsible for providing exceptional service to our clients and property owners, resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    West Columbia, South Carolina, United States Terminix International Company, L.P. Full time

    Customer Care SpecialistAt Terminix International Company, L.P., we're committed to delivering exceptional customer service. As a Customer Care Specialist, you'll play a vital role in ensuring our clients receive the highest level of support.Your Key Responsibilities:Perform general office duties to maintain a smooth and efficient work environmentProvide...

  • Customer Service Representative

    4 weeks ago

    Columbia, South Carolina, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Job OverviewCool Care Heating, Air, Plumbing & Refrigeration is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our office staff, you will be responsible for providing exceptional customer service, supporting our field personnel, and ensuring seamless communication with our clients.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 weeks ago

    Columbia, Missouri, United States Alexander Forrest Full time

    Alexander Forrest Investments is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Customer Support & Success Team, you will be responsible for resolving customer queries, collaborating with other team members, and communicating directly with property owners and stakeholders.The ideal candidate will have previous...