Customer Experience Leader

2 months ago


Columbia, South Carolina, United States dentsu Full time

About the Role

We are seeking a highly skilled Senior Manager, Relationship Marketing Strategist to join our team at dentsu. As a key member of our customer experience team, you will be responsible for developing and executing strategic omni-channel marketing plans that drive business growth and customer engagement.

Key Responsibilities

  • Lead the development of customer-centric marketing strategies that align with our clients' business objectives.
  • Collaborate with cross-functional teams to design and implement data-driven marketing campaigns that drive customer acquisition and retention.
  • Monitor industry trends and emerging technologies to stay ahead of the curve and identify new opportunities for growth.
  • Develop and maintain strong relationships with key client stakeholders to ensure seamless execution and delivery of marketing initiatives.
  • Provide strategic recommendations to clients on how to leverage data and analytics to inform their marketing decisions.
  • Work closely with our creative and analytics teams to develop compelling marketing campaigns that drive business results.

Requirements

  • Bachelor's degree in Marketing, Business, or related field.
  • 7+ years of experience in data-driven marketing, with a focus on customer relationship marketing.
  • 3+ years of experience working in an agency or consulting firm.
  • Proven track record of developing and executing successful marketing campaigns that drive business growth.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Excellent communication and presentation skills, with the ability to effectively communicate marketing strategies and results to clients and stakeholders.

What We Offer

  • A competitive salary range of $94,000-$152,375.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous 401(k) matching program.
  • 22 paid holidays per year.
  • A flexible vacation policy.
  • Opportunities for career growth and professional development.

About dentsu

dentsu is a global leader in marketing and media, with a proven track record of delivering innovative solutions that drive business growth. We are committed to fostering a culture of diversity, equity, and inclusion, and to creating a workplace that is inclusive and supportive of all employees.



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