Customer Service Assistant

2 days ago

Goodlettsville, United States Associated Wholesale Grocers Full time
Job Description

SUMMARY: Responsible for providing superior customer service to all visitors to the AWG Nashville Division office. This includes greeting members, vendors and all visitors onsite as well as ensuring the office phone inquiries are routed to the appropriate AWG employee. Follow through with problem resolution on calls from member stores to achieve ultimate customer service goal.

This position supports AWG's mission to remain firmly committed to our long-established mission statement:

"Our mission is to ensure the success of our member retailers and provide opportunities to our employees. This will be accomplished by satisfying the customers', and our member retailers', needs for quality supermarket merchandise and superior support services. We will do this with high quality employees whose mission is to provide the lowest possible cost of goods in order to ensure our members profitability, competiveness and continued growth."

SCHEDULE:

7:30 AM - 4:30 PM

M-F with possible holidays and weekends

PAY:
Starting pay $20 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The individual must have the ability to perform the responsibilities listed below. The list is not all inclusive of duties that may be requested by the department head or a member of upper management but are intended for an understanding of the purpose of the position. It is the responsibility of each individual at AWG to provide ultimate customer service to our members to support their efforts in increasing same store sales and profits.
  • Greet members, visitors, vendors at the Nashville Division office and direct them to the correct destination or AWG employee
  • Monitor visitor access and maintain security awareness
  • Answer telephone, screen and direct calls
  • Take and relay messages
  • Provide required information to callers.
  • Provide general administrative and clerical support.
  • Handle member calls in a polite and courteous manner, provide information and resolve issues timely and accurately.
  • Communicate with stores to resolve credit and miss-ship issues.
  • Enter miss trips, damaged, and short dated claims, called in by member stores, to on-line credit system for processing.
  • Work closely with loss control to coordinate product pickups, tracking orders, and confirmations for members. Work closely with route control for special deliveries (including handbills) and order confirmations for members.
  • Member research on issues such as tote credits, product credits, product availability, or any question or concern that requires research to provide answer.
  • Perform other clerical duties as required.
  • Work as a member of the AWG team so the total job responsibilities are met. Actions must always stress a sense of cooperation, integrity, tact and consideration with our members, associates and division management.
  • This position requires strong communication and computer skills with the ability to use and learn new technology.
  • Other duties may be assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation will be considered according to the ADA if it would not impose an undue hardship on the operations of the business without significant difficulty or expense. The accommodation would permit a qualified employee the ability to perform all essential functions of the job within the safety and company guidelines of the position.

EDUCATION/CERTIFICATIONS and/or EXPERIENCE:

One to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and speak fluent English.

MATHEMATICAL SKILLS: Possess the ability to read and interpret departmental financial and operating statements, policy and procedure manuals. Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Indoors. Adequate heating, cooling, lighting and ventilation. The noise level in the work environment is usually moderate.

This position's basic purpose is to use all available resources to guide the Nashville Division office to continuous growth and financial success.

  • Customer Service Representative

    4 weeks ago

    Goodlettsville, Tennessee, United States Taymax Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Taymax Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesCustomer ServiceProvide a superior level of...

  • Customer Service Representative

    4 weeks ago

    Goodlettsville, Tennessee, United States Associated Wholesale Grocers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Customer Service Assistant to join our team at Associated Wholesale Grocers. As a key member of our Nashville Division office, you will be responsible for providing exceptional customer service to all visitors, vendors, and members.Key ResponsibilitiesGreet and direct visitors,...

  • Front Desk Customer Service Assistant

    2 months ago

    Goodlettsville, United States Associated Wholesale Grocers Full time

    Job DescriptionSUMMARY: Responsible for providing superior customer service to all visitors to the AWG Nashville Division office. This includes greeting members, vendors and all visitors onsite as well as ensuring the office phone inquiries are routed to the appropriate AWG employee. Follow through with problem resolution on calls from member stores to...

  • Customer Service Specialist

    1 month ago

    Goodlettsville, Tennessee, United States Insight Global Full time

    Position Overview:We are seeking dedicated individuals to join our Human Resources Shared Services team as Customer Service Specialists. This role is crucial in providing exceptional support to our employees. Key Responsibilities:As a Customer Service Specialist, you will: Handle incoming calls and address a variety of inquiries related to HR policies.Assist...

  • Customer Service Representative

    3 weeks ago

    Goodlettsville, Tennessee, United States Ace Hardware Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing schedules, and coordinating with our field-based craftsmen.Key...

  • Customer Service Representative

    4 weeks ago

    Goodlettsville, Tennessee, United States Automated Collection Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues promptly and effectively, and collaborating with senior agents and leadership to ensure...

  • Customer Service Representative

    3 weeks ago

    Goodlettsville, Tennessee, United States Automated Collection Services Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Automated Collection Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a seamless experience for our...

  • Customer Service Representative

    1 month ago

    Goodlettsville, Tennessee, United States CROSSMARK Full time

    Job SummaryCROSSMARK is seeking a highly skilled and professional Corporate Office Receptionist to join our team. As the primary point of contact, you will be responsible for establishing a positive first impression and providing exceptional customer service to our visitors.Key ResponsibilitiesVisitor ManagementGreet all visitors and determine the purpose of...

  • Customer Service Representative

    1 week ago

    Goodlettsville, Tennessee, United States Insight Global Full time

    Job Title: Call Center RepresentativeInsight Global is seeking a highly skilled Call Center Representative to join our team in Goodlettsville, TN. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional customer service to our clients, handling a variety of transactions related to HR policies, and...

  • Customer Service Representative

    4 weeks ago

    Goodlettsville, Tennessee, United States Insight Global Full time

    Job Summary: We are seeking a highly skilled and experienced Call Center Representative to join our team at Insight Global. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional customer service to our clients, handling a variety of transactions related to HR policies, and ensuring that all...

  • Customer Service Representative

    4 weeks ago

    Goodlettsville, Tennessee, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled and experienced Call Center Representative to join our team at Insight Global. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer and resolve customer inquiries and concerns in a timely...

  • Customer Service Specialist

    24 hours ago

    Goodlettsville, Tennessee, United States Insight Global Full time

    Position Overview:We are seeking dedicated Customer Service Specialists to enhance our Human Resources Shared Services team. Key Responsibilities:This role involves managing incoming calls and addressing a range of inquiries related to HR policies, including benefits, leave management, and employment-related questions. As a vital member of our team, you...

  • Customer Service Representative

    3 weeks ago

    Goodlettsville, Tennessee, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Insight Global. As a key member of our Human Resources Shared Services team, you will be responsible for providing exceptional support to our clients through various transactions related to HR policies.Key ResponsibilitiesEvaluate and analyze...

  • Full Time Store Associate

    4 weeks ago

    Goodlettsville, Tennessee, United States Gordon Food Service Full time

    About Gordon Food ServiceGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. Our 170+ stores offer a wide range of products and services to help our customers succeed.Job SummaryWe are seeking a Full Time Store Associate to join our team at Gordon Food Service Store. As...

  • Full Time Store Associate

    4 weeks ago

    Goodlettsville, Tennessee, United States Gordon Food Service Full time

    About Gordon Food ServiceGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. Our 170+ stores offer a wide range of products and services to help our customers succeed.Job SummaryWe are seeking a Full Time Store Associate to join our team at Gordon Food Service Store. As...

  • Full Time Store Associate

    4 weeks ago

    Goodlettsville, Tennessee, United States Gordon Food Service Full time

    About Gordon Food ServiceGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. Our 170+ stores offer a wide range of products and services to help our customers succeed.Job SummaryWe are seeking a Full Time Store Associate to join our team at Gordon Food Service Store. As...

  • Full Time Store Associate

    3 weeks ago

    Goodlettsville, Tennessee, United States Gordon Food Service Full time

    Join Our Team as a Full Time Store AssociateGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. We are seeking a highly motivated and customer-focused Full Time Store Associate to join our team.Key Responsibilities:Provide exceptional customer service and ensure a...

  • Part Time Store Associate

    4 weeks ago

    Goodlettsville, Tennessee, United States Gordon Food Service Full time

    Join Our Team as a Part Time Store AssociateGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. We are seeking a Part Time Store Associate to join our team in a fast-paced retail environment.Key Responsibilities:Provide exceptional customer service to our...

  • Full Time Store Associate

    2 weeks ago

    Goodlettsville, Tennessee, United States Gordon Food Service Full time

    Join Our Team as a Full Time Store AssociateGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, and more. We are seeking a highly motivated and customer-focused Full Time Store Associate to join our team.Key Responsibilities:Provide exceptional customer service to our customers,...

  • Customer Experience Ambassador

    4 weeks ago

    Goodlettsville, Tennessee, United States KC Bell, Inc. Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Taco Bell Team Member. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesTake orders and prepare food to the highest...