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Bilingual Customer Service Specialist 2

1 month ago

Oregon, United States Bendparksandrec Full time

Description Closing date:

Open Until Filled Benefit type:

non benefited Benefits available:

For a full description of our benefits, please click here. About the job: Our Bilingual Customer Service Specialists perform varied office and customer service duties including reception, customer transactions, cash handling, and general office assistance. Candidates hired in this position will receive a

bilingual differential

on top of their hourly rate

upon completed language assessment. A day in the life: Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution. Greets the public and directs them to activities; answers multi-line telephone, and provides information on district programs, facilities and events. Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers. Assists the general public with program enrollment both in person and online. Notifies participants of programs/class cancellations or changes. Identifies and reports safety concerns promptly to the appropriate person(s). Schedules and processes facility rentals. Assists customers in understanding facility rental guidelines and requirements. Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc. Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assist with other cleaning as assigned. Performs emergency support as directed in the emergency action plan. Acts as a Mandatory Reporter; reports incidents of child abuse/neglect. Communicates and reports safety concerns promptly to the appropriate person(s). Performs other job-related duties as assigned Schedule: Schedule varies, including weekends and holidays Facilities operate from 5:30am-8:15pm Monday-Friday and 7:45am-6:15pm on weekends What you’ll need for success: Strong Knowledge of: Customer service standards; Cashier and money handling procedures; General office practices; Multi-line telephone systems; and Basic math, spelling, business writing and grammar. Basic office software, i.e.- Microsoft Outlook, Teams, etc. Skill and Ability to: Communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail; Maintain focus and organize and prioritize own work with frequent interruptions and distractions; Work independently while also able to work cooperatively with others; Navigate difficult conversations or conversations with upset people while maintaining rapport; Proficiently operate a variety of office equipment including computer, phone system, and copy machine; Demonstrate excellent multi-tasking skills; and Create a positive, constructive and respectful relationship with staff and the general public. Education, Experience, and Training: High school diploma or equivalent; AND Bilingual in Spanish and English; AND One (1) year of customer service experience with cashiering and computerized processing experience; OR Any satisfactory combination of education, experience and training. Position Specific Requirement This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver’s license within 30 days with an acceptable driving history as defined by district driving policy. If you do not have a driver’s license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business. Working Conditions: Duties are primarily performed in a public reception environment. Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally. Making substantial movements (motions) of the wrists, hands, and/or fingers. Ability to maintain sustained concentration on computer screens; use keyboards and variety of peripherals. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other works accurately, loudly or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. Ability to have clarity of vision at 20 inches or less. The flow of work and character of duties involve normal mental and visual attention much or all of the time. Physical exertion includes the ability to lift, carry and push up to 15 pounds for books, files, manuals or boxes. Requires crouching, bending, kneeling or reaching to perform filing activities. Visually scan lobby environment up to 30 feet for safety concerns. Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position. Equal Employment Opportunity: Bend Park and Recreation District is an Equal Opportunity Employer. Bend Park & Recreation District Core Competencies: All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources. • Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation • To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.

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