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Bilingual Customer Support Specialist
2 months ago
As a Spanish-Speaking Customer Support Specialist, you will provide essential assistance for healthcare card inquiries. Your role will involve managing inbound calls, responding to chat messages, and addressing emails for a prominent healthcare client.
Key Responsibilities:
- Handle customer interactions primarily through phone calls, with potential engagement via chat and email.
- Assist clients with their inquiries and provide solutions to their needs.
Work Schedule:
- Flexible scheduling options available.
- Majority of shifts will occur during weekdays and daytime hours.
- Create a work schedule that accommodates your lifestyle.
Compensation:
- Competitive pay rate of $17 per hour, with variations based on client contracts.
- Earnings are influenced by your performance metrics and customer interactions.
- Additional incentives may be available based on client requirements.
Qualifications:
- Exceptional verbal and written communication skills in Spanish.
- Proven experience in customer service roles with a focus on delivering high-quality care.
- Strong attention to detail and effective problem-solving abilities.
- Professional demeanor with a friendly and empathetic approach.
- Self-driven and resourceful, with a proactive mindset.
- Proficient in using various technology platforms and applications.
Technical Requirements:
- A quiet and secure workspace during work hours.
- Personal computer with at least 8GB RAM (tablets and Chromebooks are not acceptable).
- Wired USB headset with a microphone for clear communication.
- High-speed wired internet connection with a minimum download speed of 10 Mbps.
Important Notes:
- Certain internet services, such as mobile home internet or satellite, are not permitted.
- Operating systems must be Windows 10 or Windows 11 (some clients may accept AppleOS).
- Valid antivirus software must be installed on your device.
- A smartphone or tablet is required for program-related tasks, along with an authentication application.
Contractual Agreement:
- This position is based on a contractual relationship with Summit Healthcare Regional Medical Center.
- As an independent contractor, you will not receive benefits such as vacation pay, sick leave, or retirement benefits from the company.
