Patient Service Representative

4 weeks ago


Oregon, United States Nashville General Hospital Full time

Role Expectations Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative. Minimum Qualifications Minimum of 2 years work experience in a patient access fast-paced healthcare environment. Insurance Verification Experience Healthcare Scheduling Experience Bilingual English/Spanish Preferred Experience working with managed care health plans Excellent patient registration skills Excellent customer service and telephone etiquette required Solid knowledge of medical terminology Outstanding customer service abilities Must be able to multi-task Excellent organizational skills Proficient computer skills; internet, typing, data entry Job Duties Customer Service Understands that customers are patients, family, visitors, co-workers, staff in other departments, physicians, students, and all other persons with whom one interacts whether in person, via phone, or in writing/e-mail. Treats all customers with dignity, respect, and courtesy at all times. Demonstrates respect through behavior, words, and dress. Proactively assists customers as needed. Apologizes for delays in service and works to correct the issues. Incorporates respect and awareness of diversity into all daily practices. Scheduling Reviews orders for completeness. Schedules surgery/procedures, PAT appointments, and 1st post-op visits with appropriate services. Communicates appointments to patients, physicians, and others as required. Maintains department database as backup. Acts as liaison to facilitate communications between physicians, patients/families, PAT, OR, patient access, patient accounts, payors, and outside customers. Coordinates approval for and scheduling of referrals to other facilities for care not provided at NGH. Keeps all parties aware of referral status. Department Responsibilities Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance, and payroll policies. Maintains a safe and clean patient care area. Uses work time productively. Attends at least 80% of staff meetings. Eliminates the words, 'It's not my job.' Education High School Diploma (Equivalent) or Higher Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran. #J-18808-Ljbffr



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