IT EMEA Operations Support Specialist
1 week ago
ID: 108503 **IT EMEA Operations Support Specialist**
Information Technology
Full Time
EMEA - Europe - Switzerland - Saint-Gallen - Rorschach
* The pace of the Packaging world market changes are driving both bottom line cost pressures and requiring heightened agility to deliver innovation and operational excellence. The IT support specialist is a key player in delivering innovative new ideas and support processes in Amcors landscape of sites.
* Responsible for delivering the IT services for multiple sites to reach a ratio of 200 or more PCs, Servers, Printers and Local Network equipment managed per FTE
* Member of EMEA Group IT Operations team which provides remote support service and on-site maintenance and support. Location is Amcor Flexibles Gent.
* Manages all local IT Operations activities at the site(s) they are responsible for including maintaining all support processes, customer relations, and asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems, phone systems)
* All support, project and change management for existing and new IT support processes, technical equipment and software
* Strong involvement with delivery on improvements to support processes, plant floor manufacturing automation, asset management, and customer satisfaction.
* Responsibility for the implementation of Group IT EMEA regional shared service standards and support processes across all sites they work with
* Responsible for the quality of the IT services delivery at the sites
* Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
* Available 24X7 in case of major events.
* Available during weekends and/or out of hours for major projects or tasks.
* Short term holiday or sick time resourcing on other sites.
* Installing / repairing hardware
* Printer management
* Security and compliance (alignment with IT policies and licensing)
* Contracting / maintenance contracts
* Physical and Virtual Servers deployment, migration and maintenance
* End user education
* Asset management
* Mobile phones / telecom
* Network administration
* Software rollouts
* Disaster recovery DocumentationTesting
* Backup and restore
* Testing
* User management
* Documenting (Knowledge Base, procedures, etc.)
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