Operations Analyst

3 weeks ago

New York County New York, United States Broadway Support Services Full time
About Us:
Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview:
The Operations Specialist is a highly analytical, organized, and detail-oriented individual. The Operations Specialist will work within the Negotiations Department, reporting to the Operations Manager and VP of Negotiations. This role has a high impact on administration and organization, project management, data and operations analytics, workflow processes, compliance auditing, and efficiency and process improvements. A high performer in this area is exceptional in organization, administration, and communication skills, highly proficient in Excel, capable of managing multiple projects simultaneously and meeting deadlines for deliverables and has a keen sense for identifying process improvement opportunities through both quantitative and qualitative analysis.

Responsibilities:
• Assist Operations Manager with managing timeline, communication, and deliverables of active projects within the department.
• Improve administration and organization processes and execute them on a timely manner. Monitor active work processes and tasks and ensure complete and timely completion.
• Develop and monitor an issue-tracking system for various areas within the department.
• Develop analytical tools/reports/dashboards and analyze data to discover trends within the department’s operations and agent KPIs using Excel. Use data-based insights to produce actionable business recommendations.
• Use proper research methodology and data-backed process to deliver and communicate business recommendations to stakeholders within the Leadership team.
• Build out staffing projections for overseas teams using Excel
• Work directly with the Operations Manager to create weekly and monthly report for department performance; continually track progress on metrics and identify trends/outliers.
• Manage administrative deliverables and track/report on KPIs associated with an overseas creditor queue team; conduct qualitative and quantitative audits on team performance and call handling.
• Assist in account adjustments through credit report and creditor statement verification
• Remove unworkable accounts on clients’ behalf to ensure proper and timely settlement offers and graduation of the debt settlement program
• Develop and conduct various audits per organizational needs.
• Support ad hoc project work as directed by Leadership
• Handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures
• Identify automation possibilities for existing processes and develop them using the Microsoft Power Automate platform.
• Develop web interfaces for analytical tools/new processes using HTML, CSS and JavaScript
• Document updates on all assigned tasks and projects.

 

Qualifications:
• Exceptional in Excel is a must.
• Associate's Degree from an accredited college or university
• 1-2 years of experience in an office environment, operations or analyst role preferred
• Exceptional written and verbal communication skills
• Must be extremely reliable, dependable, and a problem solver
• Strong interpersonal skills and ability to work with all levels of the organization.
• Ability to juggle and prioritize multiple tasks and projects simultaneously and successfully.
• The employee is expected to be punctual and ready to report to work on a consistent basis.
• The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly.
• Prior knowledge in Salesforce is preferred but not required.
• Prior experience with Microsoft Power Automate Desktop and Cloud versions is preferred but not required.
• Prior experience with HTML, CSS and JavaScript is highly preferred, but not required.

Benefits:
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

Law Benefits

Private insurance

Meal Subsidy

Referral Program

Transportation (Starting at 4:00 PM)

Massive Growth Opportunities

Continuous development

Privileged location (City Center)

Great Work Environment

  • Privacy Operations Analyst

    3 weeks ago

    New York County, New York, United States NBCUniversal Full time

    Job Description NBCUniversal’s Operations & Technology (O&T) group is the shared services organization that provides the company with a broad portfolio of services and capabilities including media and studio operations, international operations, real estate, infrastructure, security and technology. The O&T group provides global support to NBCUniversal...

  • Operations Analyst

    3 weeks ago

    New York, United States Insurance Full time

    An insurance broker seeking an Operations Analyst to join their growing Broking Operations team. Responsibilities: - Help support brokers, finance and compliance teams throughout policy lifecycle- Negotiate and review documents including NDAs.- Draft/Distribute joinder agreements to insurers, and non reliance letters to Due Diligence providers- Ensure data...

  • Operations Analyst

    3 weeks ago

    New York, United States Insurance Full time

    An insurance broker seeking an Operations Analyst to join their growing Broking Operations team. Responsibilities: - Help support brokers, finance and compliance teams throughout policy lifecycle- Negotiate and review documents including NDAs.- Draft/Distribute joinder agreements to insurers, and non reliance letters to Due Diligence providers- Ensure data...

  • Operations Analyst

    2 weeks ago

    New York, United States Insurance Full time

    An insurance broker seeking an Operations Analyst to join their growing Broking Operations team. Responsibilities: - Help support brokers, finance and compliance teams throughout policy lifecycle- Negotiate and review documents including NDAs.- Draft/Distribute joinder agreements to insurers, and non reliance letters to Due Diligence providers- Ensure data...

  • Sr. Analyst, Research Operations

    2 weeks ago

    New York County, New York, United States NBCUniversal Full time

    Job Description The NBC Program Operations Research Team is seeking a Senior Analyst to join our fantastic team!  Our team is the main liaison between NBCUniversal and Nielsen and supports the TV business through the submission of our schedules to ensure accurate ratings.  The perfect candidate will have at least 2-3 years of media experience who are...

  • Security Operations Analyst

    2 weeks ago

    New York, United States Cleary Gottlieb Steen & Hamilton LLP Full time

    Overview Cleary Gottlieb seeks a Security Operations Analyst. As a Security Operations Analyst at Cleary Gottlieb, you will play a crucial role in developing and maintaining the firm's cybersecurity infrastructure. This role will be responsible for monitoring, analyzing, and responding to cybersecurity threats and incidents to ensure the integrity,...

  • Operations and Investment Analyst

    3 days ago

    New York, United States Moma Full time

    Salary: $85,000 to $95,000 annually Closing Date: May 22, 2024 Start Date: July 1, 2024Process: Screening questions, two interviews, and one case studySCREENING QUESTIONS Please note that you will receive an email after submitting your application that will include screening questions, which are due by the listed closing date at 5:00 PM ET. These questions...

  • Client Operations Analyst

    3 weeks ago

    New York, United States Proskauer Rose Full time

    The world’s leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach. Proskauer is the place to turn when a matter is complex, innovative and game-changing. We work seamlessly across...

  • Analyst/Sr Analyst, Sales Strategy

    5 days ago

    New York, United States Salesforce Full time

    As part of a high-performance, fast-paced, and collaborative team, your role will encompass all aspects of running a successful sales organization, which includes GTM (Go-To-Market) planning, growth strategy, sales forecasting, business operations, a Analyst, Operations, Strategy, Sales, Business Operations, Sales Leader, Technology

  • Security Operations Center Analyst

    2 weeks ago

    New York, United States Brooksource Full time

    Managed SOC (MSOC) - Analyst Summary: MSOC Junior Analysts are responsible for the triage and analysis of cybersecurity alerts for Client that are directly related to threat detection and threat response activities. They should be able to think critically and adapt in real-time to new situations and information. Additionally, the MSOC Junior Analyst will...

  • Security Operations Analyst

    2 weeks ago

    New York, United States MAP SSG Inc Full time

    As a Security Operations Analyst at Cleary Gottlieb, you will play a crucial role in developing and maintaining the firm's cybersecurity infrastructure. This role will be responsible for monitoring, analyzing, and responding to cybersecurity threats and incidents to ensure the integrity, confidentiality, and availability of our organization's information...

  • Security Operations Analyst

    3 days ago

    New York, United States MAP SSG Inc Full time

    As a Security Operations Analyst at Cleary Gottlieb, you will play a crucial role in developing and maintaining the firm's cybersecurity infrastructure. This role will be responsible for monitoring, analyzing, and responding to cybersecurity threats and incidents to ensure the integrity, confidentiality, and availability of our organization's information...

  • Operations Analyst, Community

    3 days ago

    New York, United States Applause Full time

    **Operations Analyst, Community** Applause is searching for a dynamic, operations-focused Analyst for our Community Team. The person in this role will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously, focused on the Applause Community (uTest). This role will require a self-starter who is able to work...

  • Customer Success Analyst

    3 weeks ago

    New York County, New York, United States Playtech Full time

    Job Description Playtech is seeking a US iGaming Customer Success Analyst to join our Operation Team in the US. The Customer Success Analyst will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers...

  • Trading Operations Analyst

    5 days ago

    New York, United States Selby Jennings Full time

    A leading $5BN AUM Hedge Fund based in the New York City area focusing within the Systematic Equities space is actively looking to expand its Trading group by adding a talented and detail-oriented Trading Operations Analyst. As a Trading Operations Analyst, you will play a crucial role in supporting the day-to-day operations of the trading desk, ensuring...

  • Financial Analyst

    2 weeks ago

    New York County, New York, United States Jobs for Humanity Full time

    Job Description The Financial Analyst supports finance and executive teams with various forms of financial analysis. This analyst is a member of the finance team for Macmillan Learning, taking responsibility as the primary Finance business partner for specific business units. The Financial Analyst applies strong financial skills and experience in business...

  • NetSuite Operations Analyst

    3 weeks ago

    New York, United States SystemsAccountants Full time

    SystemsAccountants is partnering with a repeat client in the cosmetics manufacturing sector to place a NetSuite-focused Operations Analyst. This role will be a liaison between operations and IT teams, serving as a the organization's primary finance team representative during the ongoing NetSuite implementation.This is a unique opportunity to blend...

  • NetSuite Operations Analyst

    1 month ago

    New York, United States SystemsAccountants Full time

    SystemsAccountants is partnering with a repeat client in the cosmetics manufacturing sector to place a NetSuite-focused Operations Analyst. This role will be a liaison between operations and IT teams, serving as a the organization's primary finance team representative during the ongoing NetSuite implementation.This is a unique opportunity to blend...

  • Security Operations Analyst

    3 days ago

    New York, United States The Goodkind Group, LLC Full time

    Out client - Financial Firm with 15 global offices and 2700 users. seeking Security Operations Analystto join their IT team on Full Time Basis Compensation includes Salary & great benefitsfor their Midtown NYC office location with the flexible hybrid model - 3 Days in office / 2 wfh. (candidates only local to New York Metropolitan area may apply)our...

  • Security Operations Analyst

    2 days ago

    New York, United States The Goodkind Group, LLC Full time

    Out client - Financial Firm with 15 global offices and 2700 users. seeking Security Operations Analystto join their IT team on Full Time Basis Compensation includes Salary & great benefitsfor their Midtown NYC office location with the flexible hybrid model - 3 Days in office / 2 wfh. (candidates only local to New York Metropolitan area may apply)our...