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Customer Service Specialist

2 months ago

Middletown, United States Baxter Full time

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and dont settle for the mediocre. Each of us are driven to help improve patients lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Your role at Baxter

  • This is where you can make a positive impact on Renal Care patients across the US. You will speak with the patients whose lives are saved and sustained by Baxter products.
Your team
  • Daily service operations for hybrid on-site and work-from-home front-line team of 100+ pharmacy technician service team members and supervisors to ensure that customers and patients receive the best possible service.
  • Calls are systematically routed to administrators so the individual will multi-task to maintain acceptable work queues.
  • Financial support to acquire Certified Pharmacy Technician License.
  • Remote work opportunities (in office as needed) This position requires an individual to remain in their immediate work area, in most cases, connected to the phone.
  • In classroom paid training first 4-6 weeks in Deerfield, IL office.
  • Department Hours Monday-Friday (7:00 AM 6:00 PM CST).
  • Benefits start on Day 1.
  • 401K with 7% company match.
  • 10 paid holidays and 4 weeks PTO.
What you'll be doing
  • Responsible for providing accurate, adaptable, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or customer requests.
  • Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports.
  • May be required to handle regulatory procedures for federal and state regulations.
  • Responsible for handling aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc) in the Remote Order Processing Pharmacy.
  • Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
  • Accountable for providing outstanding service to all external customers, patients, and Baxter team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One Baxter, and others.
  • Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
  • Responsible for detailing service failures that impact the customer and the organization.
What you'll bring
  • High school graduate or equivalent experience; Bachelors Degree preferred.
  • 2+ years customer service or supply chain experience.
  • Certified Pharmacy Technician License in good standing preferred
  • Strong verbal and written communication skills.
  • Expertise in working with the Microsoft suite of applications and skills for working in web-based applications.
  • Demonstrate attention to detail, and excellent problem resolution skills.
  • Ability to be flexible to cover a shift during hours of operation, ranging between 7:00am to 6:00pm CST, Monday through Friday.
  • Ability to speak Spanish is an asset, preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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