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Field Services Engineer

2 months ago


New York, United States Prosum Full time

There are several full-time/direct-hire Field Services Engineer positions with a growing international semiconductor equipment provider with a presence in Chandler, AZ. This role will be 90% onsite and the rest remote. Please note that there will be considerable travel domestically (roughly 70-80%) for the first 6-9 months for training purposes before transitioning to fully support Chandler, AZ. Semiconductor industry experience is required. Job Description: This position is responsible for providing field service engineering activities to Company customers independently This position troubleshoots more complicated products and problems Receives service calls from customers Determines customer need or problem and responds accordingly May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site Performs preventative maintenance on Company products Establishes and manages a local maintenance service Provides liaison between customer and applications programmer for customer requests involving change in applications Researches market needs and customer applications of Company products Submits application report to management in a timely manner Supports sales activities and establishes and maintains good relationship with customers Participates in sales meetings as required Provides training to other Company field service engineers as needed Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner Requirements: Bachelors degree in Mechanical or Electrical Engineering or equivalent field At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry Desire to be customer facing Occasional travel domestically to other client cities as needed