Field Service Engineer

2 days ago

New York, New York, United States TOPCON Full time
Job Title: Field Service Engineer

At Topcon, we are committed to solving societal challenges around the globe. As a Field Service Engineer, you will play a critical role in providing technical support for our customers.

Key Responsibilities:
  • Provide technical support for Topcon customers, including installations, repairs, and maintenance of Eyecare equipment.
  • Work independently and coordinate with scheduling teams to manage work calendars and travel schedules.
  • Serve as a company liaison with customers on administrative and technical matters.
  • Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
  • Collaborate with other Field Service Engineers, Field Service Managers, Sales Representatives, and internal cross-functional teams.
  • Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
  • Prepare and submit applicable field service documentation in a complete, accurate, and timely manner.
Requirements:
  • Minimum 1 year of relevant work experience.
  • Previous experience as a field service professional or in a relevant capacity is preferred.
  • CompTIA Network+ certification or networking background is preferred.
  • High school diploma or equivalent is required.
  • Associates or Bachelor's degree is preferred.
  • Demonstrated functional technical, problem-solving, and analytical skills are required.
  • Demonstrated interpersonal and communication skills with customers are required.
  • Possess ability to follow mentorship instructions and guidance are required.
  • Time management skills to effectively meet customer commitments are required.
Benefits:
  • Comprehensive benefit package, including medical, dental, vision, life insurance, disability insurance, tax-saving spending accounts, and a 401(k) plan with employer match.
  • Tuition reimbursement.
  • Time off for employees to recharge, including paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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