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Field Service Engineer

2 months ago

New York, New York, United States ZEISS Meditec Inc. Full time
About ZEISS Meditec Inc.

We are a global company with a rich history of innovation and technology. With over 177 years of experience, we have established ourselves as pioneers in the field of science and technology.

Our diverse range of portfolios includes Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We have a strong presence in the US and Canada, with over 4,000 employees.

Job Summary

We are seeking a highly skilled Field Support Engineer II to join our team. As a Field Support Engineer II, you will be responsible for installing, repairing, upgrading, and performing preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.

Key Responsibilities
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations, and upgrades.
  • Schedule, create, verify, and/or modify customer visits as appropriate, assessing customers' needs and financial impact to the practice.
  • Complete and submit a field service report on a daily basis according to written procedures.
  • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
  • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
  • Support revenue growth through the promotion and retention of service agreements.
  • Interface with customers in a professional, pleasant, and calm demeanor.
Requirements
  • Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics, or Medical Field Service.
  • BS in Electronics, Engineering, or Computer Technology and related fields preferred.
  • A+ and Net+ certification preferred.
  • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
  • Must be self-directed, able to work independently with limited management oversight.
  • Must have good verbal and written communication skills.
  • Must have strong computer skills.
  • Must be able to pass required training to service fine mechanics and optics.
  • Ability to effectively service the equipment on which training is completed.
  • Multiple project and time management skills are required.
Special Demands

Extensive overnight travel is required by automobile and air. Must be able to travel in the US and internationally for training, meetings, exhibit support, and coverage outside assigned territory.

The FSE must be able to obtain sufficient credit to cover incurred business expenses, which will be reimbursed upon expense report submission and approval.

The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver's license and good driving record.

On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.