Field Service Engineer

3 days ago


New York, New York, United States Aniai, Inc Full time
{"title": "Field Service Engineer", "description": "Job Summary

Aniai, Inc is seeking a highly skilled Field Service Engineer to join our team in the early stages of our US market expansion. As a key member of our Field Service Team, you will be responsible for leading installations and maintenance of our robotic kitchen solutions, ensuring optimal performance and delivering exceptional customer service.

Key Responsibilities
  • Deployments: Install Alpha Grill in customer sites, configuring and calibrating for optimal performance.
  • Training: Provide comprehensive training and guidance to customers on Alpha Grill usage and troubleshooting.
  • Maintenance: Monitor performance KPIs, identify areas for improvement, and address customer concerns or issues.
  • Demos & Testing: Lead customer-facing demos and configure recipes on Alpha Grill using customer specifications.
  • Team Support: Collaborate with Aniai teams on product expertise, specification requests, and customer inquiries.
Requirements
  • Bachelor's degree in mechanical or electrical engineering.
  • Excellent communication and problem-solving skills.
  • Ability to travel at least 50% to customer locations across the US.
  • Experience in robotics, kitchen equipment manufacturing, or restaurants (bonus).
What We Offer
  • Competitive salary range: $70,000-$100,000.
  • Equity in Aniai, Inc.
  • 100% covered top-tier medical, dental, and vision insurance.
  • 15 days PTO + 5 paid-sick days + 7 company holidays.
  • NYC HQ loft with free coffee, snacks, and more.
  • Newest Apple MacBook and necessary equipment.
  • Team bonding activities and access to Alpha Grill.
", "lang_code": "en"}

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