Director of Customer Success

2 weeks ago

Dallas, United States Steer Health Full time
We are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving excellence in customer delivery.

Key Responsibilities:

  • Develop and execute customer success strategies that ensure customer satisfaction, retention, and growth
  • Lead and scale the customer success team, providing guidance, and mentorship to achieve exceptional performance
  • Drive the implementation of data-driven approaches to track and enhance customer experiences
  • Collaborate with cross-functional teams (Sales, Marketing, Product Development) to align customer success initiatives with company goals
  • Establish and refine customer success metrics and KPIs to measure performance and identify areas for improvement
  • Engage with key customers to understand their needs and ensure our services exceed their expectations
  • Foster a culture of continuous improvement, encouraging innovation and efficiency in customer service delivery
  • Conduct regular reviews of customer feedback, market trends, and competitive insights to inform strategy adjustments
  • Represent the voice of the customer internally, providing insights to the product team for future enhancements

Requirements

  • Bachelor's degree in Business, Marketing, or related field. A Master's degree is a plus
  • Minimum 5 years of experience in customer success or account management in SaaS companies, with a proven track record of scaling customer success functions
  • Strong leadership skills with the ability to motivate and guide a team
  • Excellent communication and interpersonal skills, with a talent for building strong customer relationships
  • Data-driven mindset with experience in utilizing metrics and analytics to guide strategies
  • Demonstrated ability in driving customer retention and growth
  • Deep understanding of customer success best practices and the digital health market
  • Agile and adaptable to changing environments, with the ability to manage multiple priorities effectively

Benefits

Health, Vision and Dental

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