Director of Customer Experience
4 weeks ago
Job Summary The Director of Customer Experience leads the team of customer-facing support personnel. This position coordinates with Sales, Finance, Purchasing, and Technical Service teams to assist independent sales reps and customers with all phases of order entry, processing, shipping, and aftermarket support. Coordination with the Operations team is also critical to communicating the schedule of production and timing of shipments. This position also requires collaboration with IT to optimize the tools for selection, pricing, order entry, and transfer to manufacturing. Success in this role requires a unique blend of leadership, communication skills, and operational excellence to deliver service that helps UCA connect with customers and stand out in highly competitive markets. Responsibilities Manage and/or provide adequate training for all Customer Service employees (Order Entry, Parts Sales, Technical Service, Shipping). Process sales reports, for internal and customers. Train all new Customer Service employees. Manage production schedule and close out for all customers. Demonstrate a professional attitude while keeping the company’s interest in mind. Establish and maintain working relationships with reps, customers, contractors, and end-users. Write reports and business correspondence. Other duties as assigned by management. Relation of the Position to Others in the Company The Director of Customer Experience reports to the VP/GM and works directly with the leaders of cross-functional teams (Sales, Finance, Purchasing, Technical Service, Operations, IT). #J-18808-Ljbffr
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Director, Quality
3 weeks ago
New York, United States TopView Sightseeing Full timeDirector, Quality & Customer Experience TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of...
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New York, New York, United States T&Pm Full timeWe are seeking a seasoned Senior Account Director to lead our customer strategy and delivery efforts in the United States. This role will be instrumental in establishing key senior client relationships across multiple business functions of a household entertainment brand and developing strategies that drive tangible results.About UsT&Pm is a leading...
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Director, Customer Experience Management
4 weeks ago
New York, United States Ipsos-Insight, LLC Full timeWhat makes this role important at Ipsos? We help the biggest companies solve some of their biggest problems. We are everywhere: in 89 countries and counting. Our clients make the products and deliver the services you use every day. Pick a sector and we are there, as trusted advisors to the world's leading businesses on all matters relating to measuring,...
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Customer Experience Director
2 days ago
New York, New York, United States Material Bank Full timeJob Overview">We are seeking a strategic and results-driven Senior Manager, Customer Experience to lead our customer-facing teams and ensure an exceptional customer experience.">About Material Bank">Material Bank is the world's largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and...
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Director, Customer Experience Management
3 months ago
New York, United States Ipsos Full timeJob DescriptionWhat makes this role important at Ipsos? We help the biggest companies solve some of their biggest problems. We are everywhere: in 89 countries and counting. Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you. Pick a...
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Director, Customer Experience Management
3 months ago
New York, United States Ipsos-Insight, LLC Full timeWhat makes this role important at Ipsos? We help the biggest companies solve some of their biggest problems. We are everywhere: in 89 countries and counting. Our clients make the products and deliver the services you use every day, probably including the browser that led you to this posting, the beverage that is sitting next to you. Pick a sector and we are...
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Customer Experience Strategy Director
6 days ago
New York, New York, United States BGB Group Full timeJob OverviewBGB Group, a healthcare communications agency, is seeking a Director, Engagement Strategy to lead comprehensive customer experience initiatives.Responsibilities:POV Development: Create and disseminate point of view documents on emerging CX trends, technologies, and best practices.Customer Journey Mapping: Design detailed customer journey maps...
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Digital Experience Director
6 days ago
New York, New York, United States Capital One Full timeWe are seeking a highly skilled Digital Experience Director to join our Consumer Card and Bank team focused on Acquisition and Welcome Experiences.As a Digital Experience Director, you will work across the end-to-end user journey to help people find, apply for and onboard to our products. You will be passionate about crafting effective customer conversations...
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Digital Experience Director
2 days ago
New York, New York, United States Vimerse InfoTech Inc Full timeAbout Vimerse InfoTech Inc">We are a forward-thinking company that values innovation and creativity. Our team is passionate about delivering exceptional digital experiences that exceed our customers' expectations.">Job Title: Digital Experience Director">We are seeking a highly skilled Digital Experience Director to join our online team and contribute to...
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Director, Patient
6 months ago
New York, United States Northwell Health Full timeDirects, plans, implements and evaluates the development and sustainment of patient, family and customer experience programs and initiatives. Collaborates with leadership team(s) to create the local patient and customer experience strategy utilizing core concepts of Patient Experience. Job Responsibility Leads and role models organizational values and the...
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Studio Experience Director
6 days ago
New York, New York, United States Peachy Studio Full timeUnlock Your Potential as a Studio Experience DirectorPeachy Studio is revolutionizing the world of wellness, and we're looking for a talented individual to join our team as a Studio Experience Director. This role is not just about managing a studio; it's about creating an exceptional experience for our clients and fostering a positive work environment for...
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Sales and Customer Experience Director
6 days ago
New York, New York, United States Chico's Full timeAs a Sales Lead at Chico's, you will be responsible for driving sales and promoting a customer-focused culture in our stores. Your goal will be to establish clear expectations, motivate your team, and achieve sales and productivity goals.Key ResponsibilitiesDrive Sales and Results: Establish and communicate clear sales expectations, hold yourself and your...
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Experience Design Director
1 week ago
New York, United States Capital One Full timeExperience Design Director Job DescriptionThe Experience Design Director will play a crucial role in advocating for user needs and delivering world-class products that redefine an internal auditor's day-to-day activities to keep the entire company compliant. You will work in close partnership with leaders in business, design, product, and tech to solve...
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Customer Service Director
3 days ago
York, Pennsylvania, United States Rite Aid Full timeJob OverviewWe are seeking a highly skilled Customer Service Director to join our team at Rite Aid. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our store associates and ensuring that our customers receive exceptional service.About YouTo succeed in this role, you should have a passion for...
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Consumer Experience Director
6 days ago
New York, New York, United States StubHub Full timeAt StubHub, we are redefining the live event experience on a global scale. Our mission is to provide a safe and convenient way for fans to discover, buy, and sell tickets to their favorite live events.About the RoleWe are seeking an experienced Consumer Experience Director to join our team in New York, NY. As a key member of our CX team, you will be...
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Director of Employee Experience
4 weeks ago
New York, New York, United States Democracy Prep Public Schools Full timeJob DescriptionJob Title: Director of Employee ExperienceJob Summary:We are seeking a highly skilled and experienced Director of Employee Experience to join our team at Democracy Prep Public Schools. The successful candidate will be responsible for leading the development and implementation of strategies to enhance the overall employee experience across our...
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Director of Residential Experience
6 days ago
New York, United States Manhattan University Full timeAbout the PositionThe Director of Residential Experience at Manhattan University is a key leadership role responsible for creating a welcoming, educational, and safe environment for students to live and learn. This position oversees the general oversight and implementation of processes and procedures that foster a sense of community and support student...
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Director of Customer Journey
4 days ago
New York, New York, United States Visitt Full timeJob DescriptionWe are seeking a highly skilled Director of Customer Journey to lead our customer experience team. This role requires a strong leader who can develop and implement a comprehensive customer success strategy, ensuring seamless onboarding and retention processes.About the RoleDevelop and execute a customer success strategy that aligns with...
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Customer Experience Director
6 days ago
New York, New York, United States BGB Group Full timeAbout BGB GroupBGB Group is a leading healthcare communications agency that provides a wide range of services to its clients in the pharmaceutical industry. Our team is passionate about developing and implementing innovative customer experience strategies that drive business growth and customer loyalty.
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Digital Product Director
6 days ago
New York, New York, United States RemoteWorker CA Full time**About Us**At RemoteWorker CA, we believe in creating innovative digital experiences that delight our customers. Our team of experts is passionate about delivering world-class products that make a real impact.**Job Summary**We are seeking an experienced Digital Product Director to lead the development of our product portfolio. As a key member of our team,...