Director, Quality
3 weeks ago
Director, Quality & Customer Experience TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. New York Water Tours, part of the TopView group, runs sightseeing, dining, experiential and special event cruises in New York City. Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled Director of Quality to create and lead our product and process quality and compliance program. If you are ready to build something big, then you are the perfect fit The ideal candidate will be a strategic thinker, with a can-do attitude and a proven track record of elevating product experience through development and adherence to a strict quality control program. Responsibilities: Develop a comprehensive quality management program for all our products to ensure customer expectations are met and exceeded. Create and scale the program across multiple products and geographies. Hire, train and lead a team of quality professionals to administer the quality program across all products and all geographies. Collaborate with cross-functional teams to create detailed build specifications and standard operating procedures for various assets, and tour products operating under a variety of scenarios. Get involved in the product design process to help define and operationalize the quality criteria for a successful product. Establish quality assurance procedures, identify gaps between the achieved product quality and anticipated product standards, and suggest corrective actions in a timely manner. Ensure compliance with established SOPs and product quality standards, through an audit program comprising own inspectors, and 3rd party services as required. Gather, monitor and analyze customer feedback through various channels including surveys, reviews, customer contacts, etc. and present actionable insights from it. Steer product and operations leadership towards continuously improving product quality through the insights gained from customer feedback. Lead the customer service team. Drive improvements in customer service responsiveness by bringing to bear new self-service tools, and automated channels. Qualifications: Degree in an applicable discipline - preferably in an engineering, business, operations management, hospitality or related field. 10+ years of quality management experience in a dynamic and fast-paced environment. Proven abilities in elevating product presentation and customer experience. Strong background in developing comprehensive quality assurance and audit programs. Exceptional data analysis and presentation skills. Ability to establish priorities, manage workload, and respond with a sense of urgency in a fast paced and dynamic environment. Proven ability in performing root cause analysis and presenting logical conclusions. Openness to work flexible (including weekends) and extended hours, as needed and be available to respond to situations. Familiarity with quality management systems and tools. Experience with various productivity, project management and financial suites like Google Workspace, MSOffice, Monday.com, ClickUp.com, SAP, Netsuite etc. Effective verbal and written communication skills. Work schedule is 50+ hours a week; must be available to work weekends and holidays. Work location: Midtown, NYC; valid driver’s license required. Benefits: Bonus pay. Paid time off. Health insurance (medical, dental, vision). Pre-tax commuter benefit. Tour and entertainment discounts. Compensation: $130k-$160k + performance metrics based bonus. #J-18808-Ljbffr
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Quality Assurance Director
7 days ago
New York, New York, United States Momentum Resource Solutions Full timeJob DescriptionMomentum Resource Solutions is seeking a highly skilled Quality Assurance Director to lead our Claims Quality team. This is a full-time role with an estimated annual salary of $120,000-$160,000 based on experience.About the RoleWe are looking for a seasoned professional to develop and implement a data-driven quality assurance program that...
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New York, New York, United States Callen-Lorde Community Health Center Full timeJob Title: Director of Quality Improvement and OperationsAbout the Role:We are seeking a highly skilled and experienced professional to join our team as Director of Quality Improvement and Operations at Callen-Lorde Community Health Center.Key Responsibilities:
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Medical Quality Improvement Director
7 days ago
New York, New York, United States Callen-Lorde Community Health Center Full timeDirector of Quality ImprovementWe are seeking an exceptional professional to serve as the Director of Quality Improvement at Callen-Lorde Community Health Center.About the RoleThis is a critical leadership position that requires strong strategic thinking, effective communication, and collaborative problem-solving skills. As the Director of Quality...
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Director Of AI Quality
4 months ago
New York, United States invisible-technologies Full timeDirector of AI Data QualityAbout Invisible:Invisible Technologies is dedicated to fusing human creativity and intuition with cutting-edge technology to create a future rich in impact and meaning. We firmly believe that human involvement is essential in unlocking the full potential of AI, ensuring it is developed with greater accuracy, quality, safety,...
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Director of Quality Initiatives
6 months ago
New York, United States NYC Health + HospitalsCorrectional Health Services Full timeNYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers...
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Medical Director for Quality Care
6 days ago
New York, New York, United States CenterLight Health System Full timeJob Overview: CenterLight Health System seeks an experienced Regional Medical Director to oversee the delivery of quality medical care in our Diagnostic and Treatment Centers. This is a challenging role that requires strong leadership, clinical expertise, and a passion for improving patient outcomes.
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Director of Quality Management- Gotham Health
6 months ago
New York, United States NYC Health + Hospitals Full timeAbout NYC Health + HospitalsNYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering...
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AI Data Quality Director
4 weeks ago
New York, New York, United States invisible-technologies Full timeDirector of AI Data QualityAbout Invisible:We are Invisible Technologies, a company dedicated to merging human creativity and technology to create a future rich in impact and meaning. Our unique approach ensures AI is developed with greater accuracy, quality, safety, reliability, and fairness. This people-first approach underpins our AI training and...
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Quality Assurance Director
6 days ago
New York, New York, United States Restaurant Associates Full timeThe Quality Assurance Director for Restaurant Associates is a key leader of our Operations Excellence team, responsible for the success of our food and physical safety programs.Job ResponsibilitiesOversee all Food and Workplace Safety Initiatives at the sector levelCoordinate and monitor safety training at the sector level (Daily, Monthly, Quarterly, and...
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Director of Quality
4 weeks ago
New York, United States Innova Solutions Full timep>An Innova Solutions Client is immediately hiring for a Director of Provider Contract ConfigurationPosition type: Full-time/Direct Hire Location: Manhattan, NY - Hybrid (2 days per week onsite) Director, Healthcare Provider Configuration Position OverviewThe Director of Provider Contract Configuration is responsible for evaluating operation processes and...
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Director of Quality Management- Gotham Health
2 months ago
new york city, United States NYC Health + Hospitals Full timeAbout NYC Health + HospitalsNYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering...
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Director of Quality Management- Gotham Health
2 months ago
new york city, United States NYC Health + Hospitals Full timeAbout NYC Health + HospitalsNYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering...
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Executive Director of Quality Assurance
6 days ago
New York, New York, United States Flik Hospitality Group Full timeThe Flik Hospitality Group is a leading provider of food and hospitality services, with a commitment to excellence and quality.As an Executive Director of Quality Assurance, you will be responsible for leading the development and implementation of comprehensive QA programs across all Kirkland & Ellis locations, ensuring compliance with national food safety...
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Quality Assurance Director
6 days ago
New Lenox, Illinois, United States WM H Leahy Assoc. Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Director to lead our quality and sanitation departments, ensuring compliance with federal, state, and customer regulations. The ideal candidate will have a deep understanding of quality control, sanitation practices, and regulatory compliance in the beverage manufacturing sector.
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Senior Director Performance Improvement, Quality
3 weeks ago
New York, United States NYC Health + Hospitals Full timeAbout NYC Health + Hospitals:Empower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...
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Senior Director Performance Improvement, Quality
4 weeks ago
New York, United States NYC Health + Hospitals Full timeAbout NYC Health + Hospitals Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...
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New York, New York, United States Tempositions, Inc. Full timeAt Tempositions, Inc., we are seeking a highly skilled Director of Financial Statement Quality Assurance and Compliance to join our team. This is an exceptional opportunity for a seasoned professional to take on a leadership role in ensuring the highest standards of quality and compliance in financial statement preparation.About the RoleThis key position...
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New York, United States NYC Health + Hospitals Full timeAbout NYC Health + HospitalsNYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential...
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New York, United States Baker Tilly International Full timeDirector of Internal Audit Quality and Improvement Apply locations: USA TX Frisco, USA PA Philadelphia, USA TX Houston, 11750 Katy Freeway, USA CA Irvine Time type: Full time Posted on: Posted Yesterday Job requisition id: JR100057 Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global...
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Director of Nursing
1 month ago
New Brunswick, United States Incredible Health Full timeHospitals on Incredible Health are actively hiring and accepting applications in the New Brunswick, NJ area for the following position: Director of Nursing - Quality Assurance. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, Audit, CNO, Charge, Clinical Nurse Coordinator, Director, Manager,...
