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Customer Support Consultant

2 months ago

Montgomery, United States S&A Group Full time
Description

We are seeking dedicated professionals with a strong background in customer service who are passionate about providing exceptional support to both prospective and existing clients.

As a Customer Support Consultant, you will be responsible for assessing the benefits of our programs for potential clients and offering suitable plan upgrades. You will also deliver outstanding service to our current clients by addressing billing concerns, updating benefit packages, and making recommendations for improvements. The ideal candidate will have prior experience in customer service or sales and possess excellent communication skills. Your role will include managing ongoing client relationships to ensure their satisfaction, fostering an environment of open and constructive feedback, and tracking company progress. If this sounds like you, we encourage you to apply today

We Offer:
  • Remote Work: Enjoy the flexibility of working from home, with occasional in-person meetings.
  • Comprehensive Training: Receive thorough training to excel in your role.
  • Immediate Advancement Opportunities: Access quick opportunities for growth.
  • Supportive Work Environment: Thrive in a positive and dynamic setting.
  • Bonus Incentives: Earn bonuses based on your performance.


Responsibilities

•Conduct outbound calls to customers and clients.
•Assess customer and client needs to offer tailored solutions.
•Provide outstanding customer service and nurture strong relationships.
•Manage and maintain customer accounts effectively.
•Handle incoming calls, addressing inquiries about products, services, general information, and complaints.
•Thoroughly follow up on customer interactions to ensure satisfaction.
•Resolve customer complaints with care and accuracy to achieve complete satisfaction.
•Keep customer accounts updated with the latest information as needed.
•Regularly collaborate with team leads to stay updated on new services and products.

Qualifications

•Prior experience in customer service and sales.
•Valid Identification.
•Laptop and/or iPad.
•High-Speed Internet.
•Quiet Work Space.
•Excellent active listening, interpersonal, and communication skills.
•High school diploma, G.E.D., or equivalent.