Help Desk Administrator

2 weeks ago


Exton, United States Caliber Service Management Full time

Role Help Desk Administrator

Caliber is currently recruiting a Help Desk Administrator. The Help Desk Administrator will respond to and diagnose software problems through discussions with employees and partners. The individual in this role will be involved in system problem recognition, research, and resolution. This person is also responsible for resolving less complex problems immediately while assigning more complex problems to higher level support. Opportunity to advance for self-motivated individual with excellent technical skills.

Responsibilities

  1. Support:
  2. Assist users with technical issues related to device hardware, software, and network connectivity
  3. Respond promptly to user inquiries via ticketing system.
  4. Support desktop maintenance and security maintenance.
  5. Incident Management:
  6. Log and track incidents in the help desk ticketing system.
  7. Prioritize and escalate tickets based on severity and impact.
  8. Collaborate with business systems teams to resolve complex issues.
  9. Hardware and Software Maintenance:
  10. Install, configure, and maintain personal devices, printers, and peripherals.
  11. Support Apple mobile device platform
  12. Manage hardware lifecycles and inventory
  13. Basic network configuration and troubleshooting
  14. User Training and Documentation:
  15. Create, update, and maintain user documentation, FAQs, and knowledge base articles.
  16. Conduct training sessions for new employees on IT tools and best practices.
  17. Assist in employee onboarding and offboarding process.
  18. Continuous Improvement:
  19. Identify recurring issues and propose solutions for process improvement.
  20. Stay informed about technology trends and updates.

Qualifications

  • In depth knowledge of Microsoft Windows and Microsoft 365 applications
  • Apple mobile device platform expertise
  • Basic network infrastructure skills
  • Computer hardware break/fix expertise
  • Ability to effectively communicate with our user base.
  • Must have at least one or more years of Help Desk/IT infrastructure experience
  • College degree preferred or relevant certifications.
  • Advanced troubleshooting and multi-tasking skills

Caliber Service Management is an equal opportunity employer. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; nursing mother status; physical, mental, or sensory disability; sexual orientation; gender identity or expression; military or veteran status; or any other basis protected by federal, state, and/or local laws.



  • Exton, United States Caliber Service Management Full time

    Role – Help Desk AdministratorCaliber is currently recruiting a Help Desk Administrator. The Help Desk Administrator will respond to and diagnose software problems through discussions with employees and partners. The individual in this role will be involved in system problem recognition, research, and resolution. This person is also responsible for...


  • Exton, United States Caliber Service Management Full time

    Role – Help Desk AdministratorCaliber is currently recruiting a Help Desk Administrator. The Help Desk Administrator will respond to and diagnose software problems through discussions with employees and partners. The individual in this role will be involved in system problem recognition, research, and resolution. This person is also responsible for...


  • exton, United States Caliber Service Management Full time

    Role – Help Desk AdministratorCaliber is currently recruiting a Help Desk Administrator. The Help Desk Administrator will respond to and diagnose software problems through discussions with employees and partners. The individual in this role will be involved in system problem recognition, research, and resolution. This person is also responsible for...


  • Exton, United States Beacon Hill Full time

    Location: Exton, PA Hybrid on site 2 days/weekDuration: 12+ monthsThe Help Desk Analyst provides technical support and assistance to end-users by diagnosing and resolving hardware, software, and network issues. This role is crucial in maintaining the efficiency of IT operations and ensuring user satisfaction with technology services.Respond to help desk...


  • Exton, United States Beacon Hill Full time

    Location: Exton, PA Hybrid on site 2 days/weekDuration: 12+ monthsThe Help Desk Analyst provides technical support and assistance to end-users by diagnosing and resolving hardware, software, and network issues. This role is crucial in maintaining the efficiency of IT operations and ensuring user satisfaction with technology services.Respond to help desk...

  • Service Desk Analyst

    4 weeks ago


    Exton, United States Citadel Full time

    Job Overview Primary responsibility is to provide first level telephone support and problem resolution for all Credit Union users of computer applications, hardware, peripherals and networks. Ensures that all system processing related to the daily operations of the Credit Union’s products, services, infrastructure and critical applications are completed in...


  • Exton, Pennsylvania, United States Arbor Terrace Exton Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Arbor Terrace Exton. As a key member of our community, you will be responsible for providing exceptional service to our residents and guests.Key ResponsibilitiesFront Desk Operations: Greet and assist visitors and residents in a welcoming and...

  • Administration Manager

    3 months ago


    Exton, United States Frontage Laboratories Full time

    Job DescriptionJob Description Administration ManagerTitle: Administration Manager Location: Exton, PennsylvaniaDivision/Department: CMC, Contract & Project ManagementReports to: Sr. Manager, CMC, Contract & Project Management Full-time: Yes Frontage Laboratories: Frontage Laboratories Inc. (Frontage) is a global contract research organization with broad...


  • Exton, Pennsylvania, United States Residence Inn Exton Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Exton. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Services: Provide attentive, courteous, and efficient...


  • Exton, United States Allied Resources Group (ARG) Full time

    JOB DESCRIPTION: OFFICE ADMINISTRATORHourly Rate: $20-$25hrType: Part-TimeSetting: On-SiteDays: Monday, Tuesday and WednesdayHours: 9am-3pmAre you looking to become an integral part of a collaborative, growing team that appreciates your knowledge and experience, cares about and supports each other, and has fun while working in a fast-paced, growing company?...


  • Exton, United States Allied Resources Group (ARG) Full time

    JOB DESCRIPTION: OFFICE ADMINISTRATORAre you looking to become an integral part of a collaborative, growing team that appreciates your knowledge and experience, cares about and supports each other, and has fun while working in a fast-paced, growing company? Well then look no further! Allied Resources Group is currently looking for an Office Administrator to...


  • Exton, United States Allied Resources Group (ARG) Full time

    JOB DESCRIPTION: OFFICE ADMINISTRATORHourly Rate: $20-$25hrType: Part-TimeSetting: On-SiteDays: Monday, Tuesday and WednesdayHours: 9am-3pmAre you looking to become an integral part of a collaborative, growing team that appreciates your knowledge and experience, cares about and supports each other, and has fun while working in a fast-paced, growing company?...


  • Exton, Pennsylvania, United States Residence Inn Exton Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Exton. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Services: Provide attentive, courteous, and efficient service to all guests...


  • Exton, United States Allied Resources Group (ARG) Full time

    JOB DESCRIPTION: OFFICE ADMINISTRATORHourly Rate: $20-$25hrType: Part-TimeSetting: On-SiteDays: Tuesday, Wednesday, ThursdayHours: 9am-3pmAre you looking to become an integral part of a collaborative, growing team that appreciates your knowledge and experience, cares about and supports each other, and has fun while working in a fast-paced, growing company?...


  • Exton, United States Allied Resources Group (ARG) Full time

    JOB DESCRIPTION: OFFICE ADMINISTRATORHourly Rate: $20-$25hrType: Part-TimeSetting: On-SiteDays: Tuesday, Wednesday, ThursdayHours: 9am-3pmAre you looking to become an integral part of a collaborative, growing team that appreciates your knowledge and experience, cares about and supports each other, and has fun while working in a fast-paced, growing company?...

  • Front Desk Agent

    2 weeks ago


    Exton, United States Residence Inn Exton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Exton, United States United Safety & Survivability Corporation Full time

    United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability...


  • exton, United States United Safety & Survivability Corporation Full time

    United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability...


  • Exton, United States United Safety & Survivability Corporation Full time

    United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability...

  • Front Desk Agent

    4 days ago


    Exton, United States Residence Inn Exton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...