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Guest Service Associate

2 months ago

Huntersville, United States Spare Time Entertainment Full time

** Guest Service Associate - Huntersville, NC**

**Job Category****:** Guest Services **Requisition Number****:** GUEST001517 Showing 1 location **Job Details**

**Description**

* Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.

* Answer guest inquiries over the phone and in-person; providing accurate information.

* Inform guests of upcoming promotions, specials, and events.

* Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.

* Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.

* Balance receipts, count cash, and complete daily shift paperwork.

* Manage lane inventory and assists with lane turnover tasks.

* Maintain a sanitary, organized, and presentable area.

* Communicate with pit crews; operate call buttons, relay information, log calls, check response time.

* Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.

* Perform opening and closing duties as required.

* Monitor guests for rule violations.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

6+ months previous entertainment center, hospitality, or retail experience.

**Preferred**

High school diploma or equivalent preferred.

**Licenses & Certifications**