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Customer Experience Coordinator

2 months ago

Phoenix, United States NurseCore Full time

Customer Experience Coordinator – Healthcare Staffing Exciting Opportunity Alert Join NurseCore, a national leader in healthcare staffing, as our Customer Experience Coordinator. This role is pivotal in ensuring exceptional experiences for our clients, employees, and healthcare facilities. You'll play a key part in recruitment support, credentialing, scheduling, technical troubleshooting, data management, telephonic outreach, and post-placement follow-up. We're looking for individuals with strong organizational skills, exceptional communication abilities, and a passion for customer service. This position offers competitive compensation and benefits and the chance to grow and thrive in a rewarding career at the heart of healthcare Duties & Responsibilities: Recruitment Assistance:

Collaborate closely with our Success Manager to engage effectively with candidates. Credentialing and Compliance:

Verify credentials and maintain accurate records with meticulous attention to detail. Scheduling and Facility Coordination:

Provide seamless support for scheduling tasks and address inquiries to ensure smooth operations. Technical Support:

Swiftly resolve virtual interaction issues to maintain seamless communication. Data Management:

Ensure precise data entry of client information, following our high standards. Telephonic Outreach:

Support our sales team with calls and contribute to potential business development efforts. Post-Placement Follow-Up:

Ensure client satisfaction and gather valuable feedback post-placement. Qualifications: Organizational Skills:

Ability to manage multiple tasks efficiently with a keen eye for detail. Communication:

Excellent written and verbal skills, focusing on delivering outstanding customer service. Technical Proficiency:

Comfortable using recruitment software, ATS, and adept at handling virtual communication tools. Collaboration:

Enjoy working in a dynamic team environment and thrive in adapting to changing priorities. Sales Acumen:

Identify opportunities to contribute to our growth and success. Professionalism:

Maintain integrity, confidentiality, and a commitment to our core values. Education/Experience: Education:

A college degree is preferred. Experience:

Prior experience in customer management or similar roles is advantageous.

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