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Customer Experience Coordinator

2 months ago

Phoenix, United States NurseCore Full time
 

Customer Experience Coordinator – Healthcare Staffing

Exciting Opportunity Alert Join NurseCore, a national leader in healthcare staffing, as our Customer Experience Coordinator. This role is pivotal in ensuring exceptional experiences for our clients, employees, and healthcare facilities. You'll play a key part in recruitment support, credentialing, scheduling, technical troubleshooting, data management, telephonic outreach, and post-placement follow-up. We're looking for individuals with strong organizational skills, exceptional communication abilities, and a passion for customer service. This position offers competitive compensation and benefits and the chance to grow and thrive in a rewarding career at the heart of healthcare

Duties & Responsibilities:

  • Recruitment Assistance: Collaborate closely with our Success Manager to engage effectively with candidates.
  • Credentialing and Compliance: Verify credentials and maintain accurate records with meticulous attention to detail.
  • Scheduling and Facility Coordination: Provide seamless support for scheduling tasks and address inquiries to ensure smooth operations.
  • Technical Support: Swiftly resolve virtual interaction issues to maintain seamless communication.
  • Data Management: Ensure precise data entry of client information, following our high standards.
  • Telephonic Outreach: Support our sales team with calls and contribute to potential business development efforts.
  • Post-Placement Follow-Up: Ensure client satisfaction and gather valuable feedback post-placement.
  • Support AWESome company initiatives.

Qualifications:

  • Organizational Skills: Ability to manage multiple tasks efficiently with a keen eye for detail.
  • Communication: Excellent written and verbal skills, focusing on delivering outstanding customer service.
  • Technical Proficiency: Comfortable using recruitment software, ATS, and adept at handling virtual communication tools.
  • Collaboration: Enjoy working in a dynamic team environment and thrive in adapting to changing priorities.
  • Sales Acumen: Identify opportunities to contribute to our growth and success.
  • Professionalism: Maintain integrity, confidentiality, and a commitment to our core values.

Education/Experience:

  • Experience: Prior experience in customer management or similar roles is advantageous.
  • Education: A college degree is preferred.

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