Patient Services Rep

3 weeks ago

Lexington, United States CommonSpirit Health Full time

Overview:

CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.

Responsibilities:

Job Summary:

Candidates must live in or around Erlanger/Lexington Kentucky. While this postition is remote, you may be required to attend training or meetings on site.

CHI health starts out with one goal at our core- Excellent care, delivered with compassion, for all in need. Working with CHI Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting "Healing and Humankindness" we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve.

As part of the CHI Health team you'll work in a culturally diverse environment that supports your success and career development. The Contact Center Rep position is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Contact Center Rep may also perform a variety of other duties including care coordination, outbound calls, processing referrals and authorizations but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete an accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, EHR, and contact center systems. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of "yes". Contact Center Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

Job Standards:


1.1 Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions,
phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other
communication channel requests with an emphasis on efficiency and accuracy.
1.2 As appropriate, assist new members with introduction to and explanation of available services, processes and availability
of providers
1.3 Update patients of the status of their referral or authorizations.
1.4 Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the
practice by scheduling and canceling patient appointments for a multiple providers.
1.5 Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and
urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
1.6 Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions
including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
1.7 Sends out accurate and complete communication to physicians or other healthcare providers.
2 First Contact Resolution
2.1 Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first
call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to
a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively
resolve the matter.
3 Contact Handling
3.1 Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff,
patients, families, and other internal and external customers.
4 Flexibility
4.1 Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.

Qualifications:

Required Education (for CHI Leadership Job Levels from Supervisor through President)

N/A

Required Education for Staff Job Levels

High school graduate, GED, or equivalent

Required Licensure and Certifications

N/A

Required Minimum Knowledge, Skills and Abilities

Experience with computer systems required, including web based applications.

PREFERRED Qualifications

Experience in a patient-focused healthcare environment. 1 year experience in high volume multichannel contact center

  • Patient Services Rep

    3 weeks ago

    Lexington, United States Chi Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    1 month ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview**CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    4 days ago

    Lexington, United States Unavailable Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    1 month ago

    Lexington, United States CommonSpirit Health at Home Full time

    **Overview** CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Services Rep

    1 month ago

    Lexington, United States CommonSpirit Health at Home Full time

    Overview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric...

  • Patient Access Services Rep/UKHC

    1 month ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Job TitlePatient Access Services Rep/UKHCRequisition NumberRE45817Working TitlePatient Access Services RepresentativeDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level07Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more information about equivalencies:Required Related...

  • Patient Access Services Rep/UKHC

    2 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Patient Access Services Rep/UKHC Requisition Number RE45817 Working Title Patient Access Services Representative Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 07 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for...

  • Patient Access Services Rep/UKHC

    2 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Job TitlePatient Access Services Rep/UKHCRequisition NumberRE44488Working TitlePatient Access Services RepresentativeDepartment NameH6555:AdmittingWork LocationLexington, KYGrade Level07Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more information about equivalencies:Required Related Experience1...

  • Patient Access Services Rep/UKHC

    2 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Patient Access Services Rep/UKHC Requisition Number RE44488 Working Title Patient Access Services Representative Department Name H6555:Admitting Work Location Lexington, KY Grade Level 07 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more...

  • Patient Financial Services Rep/UKHC

    3 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Job TitlePatient Financial Services Rep/UKHCRequisition NumberRE45433Working TitlePatient Financial AdvocateDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level07Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more information about equivalencies:Required Related Experience1...

  • Patient Financial Services Rep/UKHC

    3 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Patient Financial Services Rep/UKHC Requisition Number RE45433 Working Title Patient Financial Advocate Department Name H4027: REV Cycle MGT-PFE Work Location Lexington, KY Grade Level 07 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education AA Click here for more...

  • Patient Access Services Rep/UKHC

    1 month ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Job TitlePatient Access Services Rep/UKHCRequisition NumberRE46621Working TitlePatient Access Services Representative - Emergency Department RegistrationDepartment NameH3020:Admitting and Registration ServicesWork LocationLexington, KYGrade Level07Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationAAClick here for more...

  • Patient Access Services Rep/UKHC

    1 month ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Patient Access Services Rep/UKHC Requisition Number RE46621 Working Title Patient Access Services Representative - Emergency Department Registration Department Name H3020:Admitting and Registration Services Work Location Lexington, KY Grade Level 07 Salary Range $ /hour Type of Position Staff Position Time...

  • Customer Service Rep

    2 weeks ago

    Lexington, United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Customer Service Rep Location: LEXINGTON, KY, United States Job Family : Support Job Type : Regular Posted : Aug 30, 2024 Job ID: 51734 Back to Search Results Job Description Apply Now > Save Job Job Saved ...

  • Pharmacy Patient Support Rep/OnCall/UKHC

    7 days ago

    Lexington, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Pharmacy Patient Support Rep/OnCall/UKHC Requisition Number DU11563 Department Name H5000: CHANDLER - RETAIL PHARMACY Work Location Lexington, KY Salary Range $17.50-$27.31 Type of Position Temporary Position Time Status On Call Required Education HS Required Related Experience 2 years Required...

  • Pharmacy Patient Support Rep/OnCall/UKHC

    3 months ago

    Lexington, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Pharmacy Patient Support Rep/OnCall/UKHC Requisition Number DU11563 Department Name H5000: CHANDLER - RETAIL PHARMACY Work Location Lexington, KY Salary Range $17.50-$27.31 Type of Position Temporary Position Time Status On Call Required Education HS Required Related Experience 2 years Required...

  • Parts Customer Care Rep

    2 months ago

    Lexington, United States Crown Equipment Full time

    Parts Customer Care Rep Location: Lexington, KY, US, 40511 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides...

  • Specialty Patient Care Representative

    3 weeks ago

    Lexington, United States Rehab Medical Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • Customer Svc Rep/UKHC

    3 months ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Customer Svc Rep/UKHC Requisition Number RE45444 Working Title Customer Relations Specialist Department Name H4005:Office of Patient Experience Work Location Lexington, KY Grade Level 08 Salary Range $ /hour Type of Position Staff Position Time Status Full-Time Required Education BA Click here for more...

  • Patient Service Representative

    3 days ago

    Lexington, United States Dental Care Alliance Full time

    Overview: Dental Health Associates is looking for a full-time Dental Receptionist for our office located in Lexington, VA 24450. Would prefer the Team member we hire to have some hands on dental experience with the knowledge of filing claims and insurance but willing to hire the right candidate with no experience who has a strong desire to join the dental...