Patient Access Services Rep/UKHC

2 months ago

Lexington, Kentucky, United States University of Kentucky Full time
Posting Details

Posting Details

Job Title Patient Access Services Rep/UKHC
Requisition Number RE45817
Working Title Patient Access Services Representative
Department Name H4027:
REV Cycle MGT-PFE
Work Location Lexington, KY
Grade Level 07
Salary Range $ /hour
Type of Position Staff
Position Time Status Full-Time
Required Education
AA

Click here for more information about equivalencies:
Required Related Experience
1 yr

Required License/Registration/Certification
None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs.

Shift
The shift for this position is primarily, Monday through Friday, 8;00am-5:00pm.

Job Summary

The Patient Access Services Representative is responsible for coordinating pre-visit activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; and maintaining HIPAA compliance and complying with all UKHC polices regarding patient privacy and confidentiality.

This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.


Does this position have supervisory responsibilities? No
Preferred Education/Experience

Associate degree and at least four years of healthcare customer service experience preferred; previous experience working with patient scheduling highly preferred.


Deadline to Apply 07/31/2024
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.

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