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Patient Services Rep
2 months ago
Lexington, United States Chi Full timeOverview CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...
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Patient Service Representative PSR
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Patient Service Representative PSR
4 weeks ago
Lexington, United States Spaulding Hospital-Boston & Cambridge Full timePatient Service Rep PSR Needed for Spaulding Lexington Summary Oversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office staff in a busy pediatric rehabilitation clinic. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of...
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Patient Service Representative PSR
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Patient Service Representative PSR
4 weeks ago
Lexington, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timePatient Service Rep PSR Needed for Spaulding Lexington Summary Oversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office staff in a busy pediatric rehabilitation clinic. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of...
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Patient Service Representative PSR
4 weeks ago
Lexington, United States Mass General Brigham Full timeDescription: Patient Service Rep PSR Needed for Spaulding Lexington Summary Oversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office staff in a busy pediatric rehabilitation clinic. Coordinate the complete demographic and insurance intake, computerized registration,...
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Patient Services Lead
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Patient Services Lead
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Patient Services Lead
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Lexington, Kentucky, United States Compass Group Careers Full timeJob Title: Patient Services LeadWe are seeking a highly skilled Patient Services Lead to join our team at Compass Group Careers. As a Patient Services Lead, you will play a critical role in ensuring the delivery of exceptional patient care and services.Job SummaryThe Patient Services Lead will be responsible for overseeing the coordination of patient meal...
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Patient Services Lead
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Patient Services Coordinator
1 month ago
Lexington, Kentucky, United States University Of Kentucky Full timeJob SummaryThe Patient Services Coordinator will serve as the primary point of contact for patients, visitors, and vendors accessing services at the College of Dentistry. This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesRegister patients and obtain...
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Patient Services Lead
2 weeks ago
Lexington, Kentucky, United States Morrison Healthcare Full timeJob Title: Patient Services LeadMorrison Healthcare is seeking a Patient Services Lead to join our team. As a Patient Services Lead, you will be responsible for coordinating patient meal service and special requests, ensuring that patients receive high-quality care and nutrition.Key Responsibilities:Oversee the Patient Dining Program, ensuring that strategic...
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Patient Service Representative
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Lexington, United States Dental Care Alliance Full timeOverview: Dental Health Associates is looking for a full-time Dental Receptionist for our office located in Lexington, VA 24450. Would prefer the Team member we hire to have some hands on dental experience with the knowledge of filing claims and insurance but willing to hire the right candidate with no experience who has a strong desire to join the dental...
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Patient Service Representative
4 weeks ago
Lexington, Kentucky, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Rehabilitation. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesCoordinate patient scheduling and...
Patient Services Rep
3 months ago
**Overview**CHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and Pediatric Medicine in addition to several specialties to deliver custom care based on the unique needs of our patients.**Responsibilities****Job Summary:****Candidates must live in or around Erlanger/Lexington Kentucky. While this postition is remote, you may be required to attend training or meetings on site.**CHI health starts out with one goal at our core- Excellent care, delivered with compassion, for all in need. Working with CHI Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting "Healing and Humankindness" we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve.As part of the CHI Health team you'll work in a culturally diverse environment that supports your success and career development. The Contact Center Rep position is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Contact Center Rep may also perform a variety of other duties including care coordination, outbound calls, processing referrals and authorizations but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete an accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, EHR, and contact center systems. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of "yes". Contact Center Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.**Job Standards:**1.1 Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions,phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and othercommunication channel requests with an emphasis on efficiency and accuracy.1.2 As appropriate, assist new members with introduction to and explanation of available services, processes and availabilityof providers1.3 Update patients of the status of their referral or authorizations.1.4 Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to thepractice by scheduling and canceling patient appointments for a multiple providers.1.5 Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed andurgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.1.6 Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructionsincluding, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.1.7 Sends out accurate and complete communication to physicians or other healthcare providers.2 First Contact Resolution2.1 Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on firstcall resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter toa supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectivelyresolve the matter.3 Contact Handling3.1 Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff,patients, families, and other internal and external customers.4 Flexibility4.1 Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.**Qualifications**Required Education _(for CHI Leadership Job Levels from Supervisor through President)_N/ARequired Education for Staff Job LevelsHigh school graduate, GED, or equivalent**Required Licensure and Certifications**N/ARequired Minimum Knowledge, Skills and AbilitiesExperience with computer systems required, including web based applications.PREFERRED QualificationsExperience in a patient-focused healthcare environment. 1 year experience in high volume multichannel contact center**Pay Range**$16.26 - $22.36 /hourWe are an equal opportunity/affirmative action employer.