Coordinator - Front Desk Status & Head Cashier

1 week ago

Everett, United States Wynn Resorts Full time
Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Coordinator - Front Desk Status & Head Cashier is responsible for acting as a liaison between the Front Desk and both Housekeeping and Accounting, coordinating advanced deposits and special billing, organizes room assignments and maximizes efficiency of operations through proper blocking, and maintains all downtime operations and financial reporting for the Front Offices. Supports all Front Desk Representatives and ensure staff members provide excellent customer service. Responsibilities include, but are not limited to; maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:
  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
  • Delivers and maintains a maximum level of property-wide service and satisfaction.
  • Contributes to company-wide communication and best practices.
  • Keeps informed of all new developments within the department.
  • Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Supports Front Desk Management with room's management and account postings.
  • Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
  • Acts as a liaison between Housekeeping and the Front Desk on room status, preventative maintenance, and occupancy.
  • Ensures guest room credit accounts are in good standing and takes appropriate actions when necessary to protect the company from potential losses.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.
Qualifications

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred.

Minimum 1 year hotel front desk operations experience required.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Prior knowledge of the following systems is preferred, not limited to: FCS, and Opera.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Reliable, consistent, and punctual attendance is required.


Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

  • Front Desk Coordinator

    2 weeks ago

    Everett, Massachusetts, United States Push Lift Accelerate You Fitness Li Full time

    Job Title: Front DeskWe are seeking a highly skilled and organized individual to join our team as a Front Desk professional at Push Lift Accelerate You Fitness Li. In this role, you will be responsible for greeting members, managing front desk operations, and providing exceptional customer service.The ideal candidate will have excellent communication skills,...

  • Front Desk Coordinator

    2 weeks ago

    Everett, Washington, United States Elle Marie Hair Studio LLC Snohomis Full time

    About the RoleWe are seeking an experienced Guest Service Administrator to join our team at Elle Marie Hair Studio LLC Snohomis. The successful candidate will provide exceptional customer service, manage front-desk operations, and support the overall success of our business.Responsibilities:Provide excellent customer service through phone, email, and...

  • Front Desk Team Member

    3 weeks ago

    Everett, Massachusetts, United States Maverick Washington LLC Full time

    Front Desk Team MemberMaverick GamingTM is seeking a skilled Front Desk Team Member to join our team at the Royal Casino in Everett/Mill Creek area. As a Front Desk Team Member, you will be responsible for greeting customers, issuing money to the floor, and promoting good guest relations. You will ensure that customers receive efficient and courteous service...

  • Front Desk Attendant

    5 months ago

    Everett, United States Columbia Athletic Clubs Part time $17 - $19

    Weekends from 12:00 - 8:00Job Summary:Front Desk staff greets and welcomes customers as they enter the facility and provides them with general information regarding prices, programs, policies and procedures and the location of various offices and services within the facility. This position is also responsible for answering incoming telephone calls and...

  • Front Desk Manager

    1 week ago

    Everett, Washington, United States Elle Marie Hair Studio LLC Snohomis Full time

    About the RoleWe are seeking a highly skilled Guest Service Administrator to join our team at Elle Marie Hair Studio LLC Snohomish. As a key member of our front desk staff, you will be responsible for delivering exceptional customer service, managing guest interactions, and contributing to a positive work environment.Main Responsibilities- Handle inbound...

  • Customer Experience Coordinator

    2 weeks ago

    Everett, Pennsylvania, United States WEIS LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient shopping experience for our customers. Key Responsibilities Direct the flow of customers through the Front End,...

  • Cashier (Front End)

    2 months ago

    Everett, United States Costco Full time

    Costco Wholesale Corp. - 10200 19TH AVENUE SE [Retail Cashier / Team Member / Up to $29.90-hr] As a Cashier at Costco, you'll: Process member orders; Collect payment; Provide a high level of member service; Perform clean up, department set-up and closing procedures...Hiring Immediately >>

  • Cashier (Front End)

    1 month ago

    Everett, United States Costco Full time

    Costco Wholesale Corp. - 2 MYSTIC VIEW ROAD [Retail Cashier / Team Member / Up to $29.90-hr] As a Cashier at Costco, you'll: Process member orders; Collect payment; Provide a high level of member service; Perform clean up, department set-up and closing procedures...Hiring Immediately >>

  • Cashier Assistant

    2 months ago

    Everett, United States Costco Full time

    Costco Wholesale Corp. - 2 MYSTIC VIEW ROAD [Retail Cashier / Team Member / Up to $28.20-hr] As a Cashier Assistant at Costco, you'll: Pack member orders into boxes and transfer items to a separate cart for Cashiers; Clean register area; Perform cart retrieval; Assist with merchandise restocking...Hiring Immediately >>

  • Retail Cashier Associate>

    7 months ago

    Everett, United States Big 5 Full time

    Big 5 - 7705 Evergreen Way Ste. G014 - [Store Cashier / Team Member] As a Retail Cashier Associate at Big 5 you'll: Oversee the front counter POS (register) terminal; Perform proper cash-handling and bagging of purchased merchandise; Greet customers; Answer telephones; Assist with stocking shelves and cleaning of displayed merchandise on the sales...

  • Behavioral Health Front Desk Assistant

    1 week ago

    Everett, Washington, United States Sea Mar Community Health Centers Full time

    About the PositionWe are seeking a highly organized Behavioral Health Front Desk Assistant to join our team at Sea Mar Community Health Centers.The ideal candidate will have excellent communication skills and be able to maintain confidentiality. Experience working with general computer programs and basic math skills are required.This is a full-time position...

  • Customer Experience Coordinator

    3 weeks ago

    Everett, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:16 Bedford SquareJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Coordinator is responsible for...

  • Customer Experience Coordinator

    4 weeks ago

    Everett, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:16 Bedford SquareJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Coordinator is responsible for...

  • Customer Experience Coordinator

    5 months ago

    Everett, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 16 Bedford Square Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Coordinator is responsible for...

  • Cage Cashier

    5 months ago

    Everett, United States Wynn Resorts Full time

    Company Description Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and...

  • Front-End Operations Manager

    1 month ago

    Everett, Massachusetts, United States Restaurant Depot Full time

    **Job Overview**The Front-End Operations Manager plays a crucial role in ensuring seamless customer experiences and efficient store operations at Restaurant Depot. This position is responsible for overseeing the front-end area, including cashiering, loading, and checkout processes.**Key Responsibilities:**Supervise, train, and evaluate cashiers, front-end...

  • Store Front End Team Member

    7 days ago

    Everett, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    About the JobThis Cashier & Front End Services role is a critical part of our store's success. As a cashier, you will be responsible for processing transactions, handling customer inquiries, and maintaining a clean and organized workspace. If you have excellent communication skills, a positive attitude, and a passion for customer service, we encourage you to...

  • Customer Service Coordinator

    3 weeks ago

    Everett, Pennsylvania, United States Weis Markets Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Checkout Experience Specialist. In this role, you will be responsible for providing exceptional customer service, ensuring smooth transactions, and maintaining a clean and safe store environment.About the JobThis is a full-time position that requires strong...

  • Head of Cleaning Services

    2 weeks ago

    Everett, Massachusetts, United States Courtyard Seattle North Everett Full time

    Welcome to Courtyard Seattle North Everett: We're a dynamic team that values innovation and teamwork. As a Director of Hospitality Operations, you'll be part of a culture that prioritizes building winning results. With over 40 years of experience, we've established proven methods for management, development, and revenue maximization.Your Job Description:...

  • Front Desk Coordinator

    3 weeks ago

    Everett, Massachusetts, United States Courtyard Seattle North Everett Full time

    Courtyard Seattle North EverettWe are seeking a highly skilled Night Auditor to join our team at Courtyard Seattle North Everett. As a key member of our overnight operations, you will play a crucial role in ensuring the smooth running of our hotel.As a Night Auditor, your primary responsibility will be to supervise the hotel during overnight hours and...