Front-End Operations Manager

7 days ago


Everett, Massachusetts, United States Restaurant Depot Full time

**Job Overview**

The Front-End Operations Manager plays a crucial role in ensuring seamless customer experiences and efficient store operations at Restaurant Depot. This position is responsible for overseeing the front-end area, including cashiering, loading, and checkout processes.

**Key Responsibilities:**

  • Supervise, train, and evaluate cashiers, front-end loaders, and checkers to ensure they are meeting performance expectations.
  • Develop and implement strategies to prevent long lines and delayed customer checkouts during peak periods.
  • Ensure accurate and timely processing of sales, including cart-to-cart transfers and loader interactions.
  • Monitor and maintain proper staffing levels and operating equipment to facilitate quick and accurate checkout.
  • Collaborate with supervisors to review cashier and loader errors and document them in logs.

**Required Skills and Qualifications:**

  • Bachelor's degree or equivalent combination of education and experience in customer service or a related field.
  • Effective oral and written communication skills, with the ability to present information and respond to questions from managers, clients, and the public.
  • Ability to calculate figures, discounts, interest, proportions, percentages, area, mass, and volume.
  • High level of interpersonal skills to handle sensitive situations and strong commitment to company values and customer orientation.
  • Computer literacy and proficiency in using restaurant management systems.

**Compensation and Benefits:**

We offer an estimated salary range of $46,800 - $49,200 per year, based on experience and location. Additionally, we provide competitive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

**Other Requirements:**

  • Able to work in a fast-paced environment with varying temperatures due to proximity to exit doors.
  • Familiarity with loss prevention procedures and protocols.
  • Strong organizational and problem-solving skills, with the ability to multitask and prioritize tasks effectively.

**Salary Range:** $18.50 - $19.12 per hour (approximately $46,800 - $49,200 per year)


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