Front-End Operations Manager
7 days ago
**Job Overview**
The Front-End Operations Manager plays a crucial role in ensuring seamless customer experiences and efficient store operations at Restaurant Depot. This position is responsible for overseeing the front-end area, including cashiering, loading, and checkout processes.
**Key Responsibilities:**
- Supervise, train, and evaluate cashiers, front-end loaders, and checkers to ensure they are meeting performance expectations.
- Develop and implement strategies to prevent long lines and delayed customer checkouts during peak periods.
- Ensure accurate and timely processing of sales, including cart-to-cart transfers and loader interactions.
- Monitor and maintain proper staffing levels and operating equipment to facilitate quick and accurate checkout.
- Collaborate with supervisors to review cashier and loader errors and document them in logs.
**Required Skills and Qualifications:**
- Bachelor's degree or equivalent combination of education and experience in customer service or a related field.
- Effective oral and written communication skills, with the ability to present information and respond to questions from managers, clients, and the public.
- Ability to calculate figures, discounts, interest, proportions, percentages, area, mass, and volume.
- High level of interpersonal skills to handle sensitive situations and strong commitment to company values and customer orientation.
- Computer literacy and proficiency in using restaurant management systems.
**Compensation and Benefits:**
We offer an estimated salary range of $46,800 - $49,200 per year, based on experience and location. Additionally, we provide competitive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Other Requirements:**
- Able to work in a fast-paced environment with varying temperatures due to proximity to exit doors.
- Familiarity with loss prevention procedures and protocols.
- Strong organizational and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
**Salary Range:** $18.50 - $19.12 per hour (approximately $46,800 - $49,200 per year)
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