TRCC Non-Emergent Call Take Professional

5 months ago

The Colony, United States Global Medical Response Inc Full time

$17.40 / Hour

Brand New Location in The Colony, Covered Parking and Outdoor Space

Transfer Capabilities across the entire GMR footprint.

Some of the benefits we offer for members of our team:

Paid Time Off (PTO)

Medical, dental and vision coverage

Disability and life insurance

Up-to-date equipment

Break room & kitchen area

Gym access 24/7

Opportunities to grow

JOB SUMMARY
It is the responsibility of the Non-Emergent Call Take Professional to answer incoming Non-Emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous and customer service-oriented demeanor. These calls must be held with the highest regard and the Non-Emergent Call Take Professional must speak in a clear and concise manner.

RESPONSIBILITES

  • Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the caller's needs, and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required. Respond to customer needs accordingly.
  • Understands, implements and demonstrates compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care .
  • Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
  • Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assist dispatchers as needed.
  • Work with other departments to ensure mutual organizational goals are pursued and achieved.
  • Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
  • Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
  • Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
  • Ability to work a rotating shift schedule, including nights, weekends, holidays.
  • Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
  • Other duties as defined by formal job description.

QUALIFICATIONS:

  • High school diploma or equivalent
  • Skilled in reading and writing English
  • Ability to communicate clearly on the radio and telephone
  • Ability to record, transmit, and report information accurately
  • Ability to efficiently utilize all equipment assigned to him/her
  • Ability to manage multiple tasks simultaneously
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
  • Ability to understand basic computer applications
  • Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred)
  • Availability to work Nights, Weekends and Holidays

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:

  • Must be able to perform job duties in a fast-paced environment
  • Attention divided between issues requiring multi-tasking
  • Deal with emergency and time sensitive situation on an ongoing basis
  • Able to perform under circumstances of emotional stress
  • Ability to make quick and accurate critical decisions
  • Frequently required to sit for long periods of time
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

If your passion assisting with helping the community in their time of need where every second counts, apply today

*Get paid to work with your friends GMR is looking for people like you

GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus

PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

  • TRCC Non-Emergent Call Take Professional

    4 months ago

    The Colony, United States AMR Corp. Full time

    More Information about this Job: $17.40 / Hour Brand New Location in The Colony, Covered Parking and Outdoor Space! Transfer Capabilities across the entire GMR footprint. Some of the benefits we offer for members of our team: Paid Time Off (PTO) Medical, dental and vision coverage Disability and life insurance Up-to-date equipment Break room & kitchen...

  • TRCC Non-Emergent Call Center Representative

    4 weeks ago

    The Colony, Texas, United States AMR Corp. Full time

    Job Summary: As a Non-Emergent Call Take Professional with AMR Corp., you will be responsible for answering incoming non-emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous, and customer service-oriented demeanor.Responsibilities:Answer all non-emergent EMS...

  • Emergency Care Attendant

    7 days ago

    The Colony, United States Acadian Ambulance Service Full time

    SUMMARY: Provide appropriate, efficient and timely pre-hospital basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice. SPECIAL NOTATION:While working on an ambulance, the ECA shall be paired with another medical provider with the minimum certification of...

  • Sales Professional

    4 weeks ago

    The Colony, Texas, United States Utility Connect Full time

    About the Role:You will be part of our high-paced inbound/outbound contact center, responsible for making our clients' move-in process stress-free by connecting their essential home services. Your goal will be to close the sale in one call using a consultative and customer-focused approach.Key Qualifications:You must be coachable, quickly learning and...

  • Pediatric Emergency Dept Registered Nurse

    2 months ago

    The Colony, United States Medical City Dallas Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Medical City Dallas have the opportunity to make a real impact. As a Pediatric Emergency Dept Registered Nurse you can be a part of change.This position may...

  • Advanced EMT

    2 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal immobilization...

  • Advanced EMT

    2 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal immobilization...

  • Advanced EMT

    5 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal immobilization...

  • Flight Operations Coordinator

    4 weeks ago

    The Colony, Texas, United States Global Medical Response Inc Full time

    Job Summary: We are seeking a highly skilled Flight Operations Coordinator to join our team at Global Medical Response Inc. The successful candidate will be responsible for performing radio, telephone, and computer operations necessary to notify flight personnel in accordance with departmental procedures.Key Responsibilities:Respond to customer needs...

  • Customer Service Representative

    4 weeks ago

    The Colony, Texas, United States Andretti Indoor Karting & Games Full time

    Job DescriptionAndretti Indoor Karting & Games is seeking a skilled Receptionist to provide exceptional guest service and support to our team.An Andretti Receptionist is the critical first point of contact for guests and event clients. They are responsible for anticipating guest needs, exceeding guest service expectations, and providing a fun and exciting...

  • Dishwasher

    1 month ago

    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Dishwasher to join our team at The Colony location $16 per hour! POSITION SUMMARY An Andretti Dishwasher exceeds our guest service expectations by maintaining cleanliness and organization of dish area, all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in...

  • Emergency Care Attendant

    13 hours ago

    The Colony, TX, United States Acadian Ambulance Service Full time

    SUMMARY: Provide appropriate, efficient and timely pre-hospital basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice. SPECIAL NOTATION:While working on an ambulance, the ECA shall be paired with another medical provider with the minimum certification of...

  • Paramedic

    2 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced, intermediate and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal...

  • Paramedic

    2 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced, intermediate and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal...

  • Paramedic

    2 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced, intermediate and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal...

  • Paramedic

    2 days ago

    The Colony, United States Acadian Ambulance Service Full time

    JOB SUMMARY: Provide appropriate, efficient and timely pre-hospital advanced, intermediate and basic life support care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.EQUIPMENT: Ambulance; stretcher; folding stretcher; scoop stretcher; long spine boards and KED; spinal...

  • Cashier

    4 months ago

    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Cashier to join our team at The Colony location + We start our non-tipped entry level positions at $16 per hour! POSITION SUMMARY An Andretti Cashier is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. All positions are...

  • Dishwasher

    3 weeks ago

    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Dishwasher to join our team at The Colony location + $16 per hour! POSITION SUMMARY An Andretti Dishwasher exceeds our guest service expectations by maintaining cleanliness and organization of dish area, all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in...

  • Server

    4 months ago

    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Server to join our team at The Colony location + $10 per hour plus tips! POSITION SUMMARY An Andretti Server is responsible for anticipating guest needs and exceeding guest service expectations within our Andretti Grill, all while providing a fun and exciting dining atmosphere. All positions are responsible for...

  • Optimization Specialist

    3 weeks ago

    The Colony, United States Heidelberg Materials US, Inc. Full time

    AutoReqId: 20627BR Pay Class: Salaried Exempt Minimum Pay Rate: $71,780.00 Maximum Pay Rate: $98,697.50 Department: Technical Line of Business: Corporate Administration (SSC, IT, Employee Services, Etc.) Position Type: Full-Time Job Posting: THE ROLE AND THE COMPANY Heidelberg Materials provides the materials to build our future. Our future is sustainable....