TRCC Non-Emergent Call Take Professional

5 months ago


The Colony, United States Global Medical Response Inc Full time

$17.40 / Hour

Brand New Location in The Colony, Covered Parking and Outdoor Space

Transfer Capabilities across the entire GMR footprint.

Some of the benefits we offer for members of our team:

Paid Time Off (PTO)

Medical, dental and vision coverage

Disability and life insurance

Up-to-date equipment

Break room & kitchen area

Gym access 24/7

Opportunities to grow

JOB SUMMARY
It is the responsibility of the Non-Emergent Call Take Professional to answer incoming Non-Emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous and customer service-oriented demeanor. These calls must be held with the highest regard and the Non-Emergent Call Take Professional must speak in a clear and concise manner.

RESPONSIBILITES

  • Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the caller's needs, and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required. Respond to customer needs accordingly.
  • Understands, implements and demonstrates compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care .
  • Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
  • Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assist dispatchers as needed.
  • Work with other departments to ensure mutual organizational goals are pursued and achieved.
  • Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
  • Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
  • Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
  • Ability to work a rotating shift schedule, including nights, weekends, holidays.
  • Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
  • Other duties as defined by formal job description.

QUALIFICATIONS:

  • High school diploma or equivalent
  • Skilled in reading and writing English
  • Ability to communicate clearly on the radio and telephone
  • Ability to record, transmit, and report information accurately
  • Ability to efficiently utilize all equipment assigned to him/her
  • Ability to manage multiple tasks simultaneously
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
  • Ability to understand basic computer applications
  • Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred)
  • Availability to work Nights, Weekends and Holidays

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS:

  • Must be able to perform job duties in a fast-paced environment
  • Attention divided between issues requiring multi-tasking
  • Deal with emergency and time sensitive situation on an ongoing basis
  • Able to perform under circumstances of emotional stress
  • Ability to make quick and accurate critical decisions
  • Frequently required to sit for long periods of time
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

If your passion assisting with helping the community in their time of need where every second counts, apply today

*Get paid to work with your friends GMR is looking for people like you

GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus

PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.



  • The Colony, United States AMR Corp. Full time

    More Information about this Job: $17.40 / Hour Brand New Location in The Colony, Covered Parking and Outdoor Space! Transfer Capabilities across the entire GMR footprint. Some of the benefits we offer for members of our team: Paid Time Off (PTO) Medical, dental and vision coverage Disability and life insurance Up-to-date equipment Break room & kitchen...


  • The Colony, Texas, United States AMR Corp. Full time

    Job Summary: We are seeking a highly skilled Non-Emergent Call Take Professional to join our team at AMR Corp.Key Responsibilities:Answer non-emergency calls for service, collecting important information from callers and determining their needs.Enter required information into the Computer Aided Dispatch System and notify other service agencies as...


  • The Colony, Texas, United States AMR Corp. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Non-Emergent Call Take Professional to join our team at AMR Corp. As a key member of our dispatch team, you will be responsible for answering incoming non-emergency calls, collecting important information from callers, and assigning calls to the appropriate dispatcher while maintaining a...


  • The Colony, Texas, United States AMR Corp. Full time

    Job Summary: As a Non-Emergent Call Take Professional with AMR Corp., you will be responsible for answering incoming non-emergency calls using AMR Dispatch triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous, and customer service-oriented demeanor.Responsibilities:Answer all non-emergent EMS...


  • The Colony, Texas, United States All My Sons Moving & Storage Full time

    Unlock Your Sales Potential with All My Sons Moving & StorageWe are seeking a highly motivated and competitive Call Center Sales Representative to join our team. As a key member of our sales team, you will be responsible for handling high-volume inbound calls from customers in need of moving services.Responsibilities:Handle inbound calls with a high level of...

  • Sales Professional

    6 days ago


    The Colony, Texas, United States Utility Connect Full time

    About the Role:You will be part of our high-paced inbound/outbound contact center, responsible for making our clients' move-in process stress-free by connecting their essential home services. Your goal will be to close the sale in one call using a consultative and customer-focused approach.Key Qualifications:You must be coachable, quickly learning and...


  • The Colony, Texas, United States CAREMATE WELLNESS SOLUTIONS LLC Full time

    Job SummaryCaremate Wellness Solutions LLC is seeking a compassionate and skilled Caregiving Professional to provide personal and living assistance services to individuals in the comfort of their own home or residence.Key ResponsibilitiesAssist clients with Activities of Daily Living (ADLs) such as bathing, dressing, toileting, hygiene, meal preparation, and...


  • The Colony, United States Medical City Dallas Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Medical City Dallas have the opportunity to make a real impact. As a Pediatric Emergency Dept Registered Nurse you can be a part of change.This position may...


  • The Colony, Texas, United States CAREMATE WELLNESS SOLUTIONS LLC Full time

    Job SummaryCaremate Wellness Solutions LLC is seeking a skilled Caregiving Professional to provide high-quality personal care services to individuals in the comfort of their own homes. As a key member of our team, you will play a vital role in promoting, maintaining, or restoring health or minimizing the effects of illness or disability.Key...


  • The Colony, United States Careington International Corp Full time

    Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response...


  • The Colony, Texas, United States Baylor Scott & White Health Full time

    Job Title: Registered Nurse RN ED Emergency DepartmentBaylor Scott & White Health is seeking a skilled Registered Nurse RN to join our Emergency Department team in Frisco, Texas.Job SummaryAs a Registered Nurse RN, you will be responsible for providing high-quality patient care in a fast-paced emergency department environment. You will work closely with our...


  • The Colony, Texas, United States Global Medical Response Inc Full time

    Job Summary: We are seeking a highly skilled Flight Operations Coordinator to join our team at Global Medical Response Inc. The successful candidate will be responsible for performing radio, telephone, and computer operations necessary to notify flight personnel in accordance with departmental procedures.Key Responsibilities:Respond to customer needs...


  • The Colony, Texas, United States Andretti Indoor Karting & Games Full time

    Job DescriptionAndretti Indoor Karting & Games is seeking a skilled Receptionist to provide exceptional guest service and support to our team.An Andretti Receptionist is the critical first point of contact for guests and event clients. They are responsible for anticipating guest needs, exceeding guest service expectations, and providing a fun and exciting...

  • Receptionist

    3 weeks ago


    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Receptionist to join our team at The Colony location + $16 per hour! POSITION SUMMARY An Andretti Receptionist is the critical first point of contact for guests and event clients. They are responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting...

  • Dishwasher

    2 weeks ago


    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Dishwasher to join our team at The Colony location $16 per hour! POSITION SUMMARY An Andretti Dishwasher exceeds our guest service expectations by maintaining cleanliness and organization of dish area, all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in...


  • The Colony, Texas, United States David's Automotive Repair Full time

    Job DescriptionWe are seeking a highly skilled and customer-oriented veteran to join our team at David's Automotive Repair as a customer service representative. As a liaison between our clients and our team, you will be responsible for providing accurate and efficient product information, resolving any emerging problems, and ensuring excellent service...

  • Cashier

    4 months ago


    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Cashier to join our team at The Colony location + We start our non-tipped entry level positions at $16 per hour! POSITION SUMMARY An Andretti Cashier is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. All positions are...

  • Cashier

    2 weeks ago


    The Colony, Texas, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games - Cashier Job DescriptionWe are seeking a highly motivated and customer-focused Cashier to join our team at The Colony location.Key Responsibilities:Greet and respond to guests in a friendly and positive manner with a sense of urgency.Operate scanners, registers, and all POS systems.Count money in the cash drawer at the...

  • Server

    4 months ago


    The Colony, United States Andretti Indoor Karting & Games Full time

    Andretti Indoor Karting & Games is seeking a Server to join our team at The Colony location + $10 per hour plus tips! POSITION SUMMARY An Andretti Server is responsible for anticipating guest needs and exceeding guest service expectations within our Andretti Grill, all while providing a fun and exciting dining atmosphere. All positions are responsible for...


  • The Colony, Texas, United States Andretti Indoor Karting & Games Full time

    Receptionist Job DescriptionWe are seeking a highly skilled and enthusiastic Receptionist to join our team at Andretti Indoor Karting & Games. As a key member of our front desk team, you will be the first point of contact for our guests and event clients, providing exceptional service and creating a memorable experience.Key Responsibilities:Welcome guests...