Non-Emergent Call Take Professional

3 weeks ago

The Colony, Texas, United States AMR Corp. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Non-Emergent Call Take Professional to join our team at AMR Corp. As a key member of our dispatch team, you will be responsible for answering incoming non-emergency calls, collecting important information from callers, and assigning calls to the appropriate dispatcher while maintaining a professional, courteous, and customer service-oriented demeanor.

Responsibilities
  • Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the caller's needs, and entering the required information into the Computer Aided Dispatch System.
  • Understand, implement, and demonstrate compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care.
  • Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
  • Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assist dispatchers as needed.
  • Work with other departments to ensure mutual organizational goals are pursued and achieved.
  • Support, maintain, and uphold established corporate and departmental policies, procedures, objectives, quality improvement, and safety standards.
  • Maintain competency and enhance professional growth and development through continuing education, conferences, and seminars.
  • Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions, and participate in quality improvement activities as they relate to all established standards.
  • Ability to work a rotating shift schedule, including nights, weekends, and holidays.
  • Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
Qualifications
  • High school diploma or equivalent.
  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
  • Ability to understand basic computer applications.
  • Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred).
  • Availability to work Nights, Weekends, and Holidays.
Working Conditions and Mental/Physical Requirements
  • Must be able to perform job duties in a fast-paced environment.
  • Attention divided between issues requiring multi-tasking.
  • Deal with emergency and time-sensitive situations on an ongoing basis.
  • Able to perform under circumstances of emotional stress.
  • Ability to make quick and accurate critical decisions.
  • Frequently required to sit for long periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

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