Non-Emergent Call Take Professional
3 weeks ago
We are seeking a highly skilled and detail-oriented Non-Emergent Call Take Professional to join our team at AMR Corp. As a key member of our dispatch team, you will be responsible for answering incoming non-emergency calls, collecting important information from callers, and assigning calls to the appropriate dispatcher while maintaining a professional, courteous, and customer service-oriented demeanor.
Responsibilities- Answer all non-emergent EMS calls for service while collecting important information from the caller, determining the caller's needs, and entering the required information into the Computer Aided Dispatch System.
- Understand, implement, and demonstrate compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care.
- Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
- Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
- Responsible for accurate and complete data entry for the shift.
- Responsible for generating applicable reports and checking for accuracy.
- Assist dispatchers as needed.
- Work with other departments to ensure mutual organizational goals are pursued and achieved.
- Support, maintain, and uphold established corporate and departmental policies, procedures, objectives, quality improvement, and safety standards.
- Maintain competency and enhance professional growth and development through continuing education, conferences, and seminars.
- Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
- Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions, and participate in quality improvement activities as they relate to all established standards.
- Ability to work a rotating shift schedule, including nights, weekends, and holidays.
- Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
- High school diploma or equivalent.
- Skilled in reading and writing English.
- Ability to communicate clearly on the radio and telephone.
- Ability to record, transmit, and report information accurately.
- Ability to efficiently utilize all equipment assigned to him/her.
- Ability to manage multiple tasks simultaneously.
- Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
- Ability to understand basic computer applications.
- Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred).
- Availability to work Nights, Weekends, and Holidays.
- Must be able to perform job duties in a fast-paced environment.
- Attention divided between issues requiring multi-tasking.
- Deal with emergency and time-sensitive situations on an ongoing basis.
- Able to perform under circumstances of emotional stress.
- Ability to make quick and accurate critical decisions.
- Frequently required to sit for long periods of time.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
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