TRCC Non-Emergent Call Take Specialist

4 weeks ago


The Colony, Texas, United States AMR Corp. Full time

Job Summary: We are seeking a highly skilled Non-Emergent Call Take Professional to join our team at AMR Corp.

Key Responsibilities:

  • Answer non-emergency calls for service, collecting important information from callers and determining their needs.
  • Enter required information into the Computer Aided Dispatch System and notify other service agencies as needed.
  • Respond to customer needs in a professional and courteous manner.
  • Implement and demonstrate compliance with AMR Dispatching triage procedures on all applicable calls.
  • Speak effectively and efficiently while maintaining a professional appearance and demeanor with all internal or external customers.

Requirements:

  • High school diploma or equivalent.
  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to the position.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
  • Ability to understand basic computer applications.
  • Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

Working Conditions and Mental/Physical Requirements:

  • Must be able to perform job duties in a fast-paced environment.
  • Attention divided between issues requiring multi-tasking.
  • Deal with emergency and time-sensitive situations on an ongoing basis.
  • Able to perform under circumstances of emotional stress.
  • Ability to make quick and accurate critical decisions.


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