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Retirement Plan Administrator
4 months ago
Role: Retirement Plan Administrator
Location: Atlanta, GA(Hybrid)
Duration: 12+ Months Contract (Possible Extension)
Primary Responsibilities
- Provide the timely delivery of retirement, termination, and death calculations.
- Review, update and maintain confidential information in multiple systems (Workday, Benefit Connect, and Client Mellon).
- Manage Tier 2 and Tier 3 active and pended cases according to service level agreements.
- Provide system support for plan participants with online enrolment, application of benefits, intermediate and complex technical issues.
- Research and resolve data discrepancies.
- Manage monthly reports and external communication.
- Determine eligibility and process benefit estimates, retirement calculations.
- Research and respond to service-related inquiries.
- Demonstrate problem solving skills relating to the pension administration systems (Workday and/or Benefit Connect).
- Provide outstanding customer service to plan participants, beneficiaries, and Employee Service Centers.
- Review and enter demographic data, salary, job codes, retiree healthcare premiums, tax withholdings, banking information, and beneficiary options.
- Calculate and enter monthly and retroactive pension benefits due.
- Request payroll modifications and adjustments for replacements and/or required minimum distribution.
- Process Social Security recalculations.
- Provide inbound/outbound call handling support as needed.