The Barth- Business Office Manager
4 weeks ago
Job Description
Job Description Description:
Summary/Objective:
This role serves to oversee front desk operations and ensure front desk coverage during scheduled business hours. The Business Office Manager is responsible for monitoring entry into the building and ensuring the safety of all employees and residents. This position follows strict front desk policies and protocols.
Essential Functions:
Manage the front desk
Insure that the front desk is properly staffed during normal business hours
Receive and process resident monthly payments
Assist in the collection process with direction from the Administrator
Lead the front desk staff to insure great customer service is given at all time
Monitor front desk to ensure lobby is appropriately maintained
Signing visitors, vendors, service providers, and staff in/out of the building
Documenting incidents which occur
Light patrol of building corridors and property grounds
Answering phones and paging emergency administrative staff or on-call maintenance staff
Receive mail, packages, and other correspondence
Complying with directives provided by administrative staff or emergency personnel
In the absence of management, respond to resident
complaints/emergencies
Report
accidents/incidents/hazards
to management via established communication platforms
Accept and document resident work order requests
Treat all private and/or privileged information about residents confidential
Maintain understanding and familiarity of building and alarm operating systems
Collect rent payments from residents and issue receipts
Perform other duties as assigned or required by management
Requirements:
Competencies:
Ability to communicate clearly both verbally and in writing, including the ability to provide non-technical assistance in a simple, straightforward manner
Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all
Friendly demeanor, positive disposition, tactful, patience and high ethical character
Maintains a professional demeanor and responds with urgency
Strong organizational and interpersonal skills; attention to detail
Basic computer/internet knowledge and typing skills
Demonstrated ability to work effectively with a wide range of diverse constituents
Self-directed and proactive; independent problem solver
Education and Experience:
High school diploma preferred
One (1) year prior work experience in customer service role preferred
Prior working experience with an elderly and/or disabled population a plus
Expected Hours of Work:
This role could be part-time or full-time. Schedules are assigned in shifts and employees are expected to adhere to their assigned shift. Shift swaps may be permitted with notice. Occasional evening, weekend and holiday shifts may be required.
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