Healthcare Office Manager
3 weeks ago
The Healthcare Office Manager is responsible for the day-to-day operations for the assigned regions, overseeing personnel, building key relationships, and fostering a collaborative culture with hands on leadership. The Regional Manager guides the delivery of the Company's mission to provide high-quality mental health care.
Responsibilities
Develop and implement strategic plans aligned with Company goals.
Identify and capitalize on business opportunities in the region.
Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
Manage remote teams, ensuring a cohesive culture and effective communication.
Evaluate and align operational positions with recruiting and regional needs.
Coordinate training programs for new and current staff.
Conduct timely and constructive performance evaluations, disciplinary actions, and terminations in accordance with policies.
Oversee planning, directing, and auditing of work for staff.
Ensure effective use of technology platforms for enhanced service delivery.
Identify and mitigate potential risks associated with regional operations.
Develop contingency plans for unforeseen challenges.
Monitor performance metrics and report key indicators to the executive team.
Build relationships with key stakeholders, including community partners and regional healthcare providers, including representing the Company in regional meetings or forums.
Analyze financial performance and implement cost-saving measures.
Conduct audits of data or information for Clinical and/or Operational teams.
Collaborate with the finance department and c-suite, to develop and manage the regional budget.
Work with the executive team, and other directors/managers to maintain accuracy of processes.
Coordinate between the Clinical and Operational teams concerning accesses, referrals, assignments, or other related items.
Act as a liaison between the clinic/provider/facilities and the central business services.
Conduct market analysis to identify trends, competition, and growth opportunities.
Support the Company’s Mission, Vision, and Values.
Conduct weekly staff meetings, provide excellent communication, and identify opportunities.
Participate in traditional and e-learning programs when applicable.
Serve as last point of escalation for resolving patient complaints.
Create and update applicable operational reports, documents, and metrics.
Assist with the creation of a standardized SOP template for cross-state/departmental use.
Perform other duties or special projects as assigned.
Requirements
An individual must perform each essential duty satisfactorily
Bachelor’s degree in a related field or equivalent work experience
Minimum of 2 years’ experience managing a medical office (Behavioral/Mental Health office preferred)
HIPAA & OSHA Certification (Preferred)
Strong communication skills (Oral and Written)
Effective problem-solving and analytical mindset
Technical proficiency in PC, Windows, Internet, MS Office, and EHR software (Athena preferred)
Project management and quality management abilities
Business acumen and adaptability in a fast-paced environment
Leadership with sound judgment and motivation to achieve goals
Effective planning, organizing, and professionalism
Ability to build strong relationships
Competitive Earnings
Hands-on and Virtual Training and Supervision
Work-Life Balance
PTO and Paid Holidays
A comprehensive benefits package (Medical, Dental, Vision, Life, and more)
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