The Barth- Business Office Manager

3 weeks ago

Denver, United States Senior Housing Options Full time

Job Type

Full-time

Description

Summary/Objective:

This role serves to oversee front desk operations and ensure front desk coverage during scheduled business hours. The Business Office Manager is responsible for monitoring entry into the building and ensuring the safety of all employees and residents. This position follows strict front desk policies and protocols.

Essential Functions:

•Manage the front desk

•Insure that the front desk is properly staffed during normal business hours

•Receive and process resident monthly payments

•Assist in the collection process with direction from the Administrator

•Lead the front desk staff to insure great customer service is given at all time

•Monitor front desk to ensure lobby is appropriately maintained

•Signing visitors, vendors, service providers, and staff in/out of the building

•Documenting incidents which occur

•Light patrol of building corridors and property grounds

•Answering phones and paging emergency administrative staff or on-call maintenance staff

•Receive mail, packages, and other correspondence

•Complying with directives provided by administrative staff or emergency personnel

•In the absence of management, respond to resident complaints/emergencies

•Report accidents/incidents/hazards to management via established communication platforms

•Accept and document resident work order requests

•Treat all private and/or privileged information about residents confidential

•Maintain understanding and familiarity of building and alarm operating systems

•Collect rent payments from residents and issue receipts

•Perform other duties as assigned or required by management

Requirements

Competencies:

•Ability to communicate clearly both verbally and in writing, including the ability to provide non-technical assistance in a simple, straightforward manner

•Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all

•Friendly demeanor, positive disposition, tactful, patience and high ethical character

•Maintains a professional demeanor and responds with urgency

•Strong organizational and interpersonal skills; attention to detail

•Basic computer/internet knowledge and typing skills

•Demonstrated ability to work effectively with a wide range of diverse constituents

•Self-directed and proactive; independent problem solver

Education and Experience:

•High school diploma preferred

•One (1) year prior work experience in customer service role preferred

•Prior working experience with an elderly and/or disabled population a plus

Expected Hours of Work:

This role could be part-time or full-time. Schedules are assigned in shifts and employees are expected to adhere to their assigned shift. Shift swaps may be permitted with notice. Occasional evening, weekend and holiday shifts may be required.

Salary Description

$21.00

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