Customer Service

2 months ago

Madison, United States Universal Presentation Concepts Full time

Universal Presentation Concepts (UPC) is looking to a hire full-time Customer Service Representatives to join our Customer Service department at our Madison, WI facility. Our Customer Service opening is a key role in our organization as our "Director of First Impressions" both in person and over the phone.

The potential for growth into other positions is here; if you have the ability to function in a fast-paced professional business environment, have strong professional communication skills and a high level of comfort talking to and directing customers in a quick and concise fashion, UPC Displays wants to talk to you Being highly detailed, efficient, organized, self-motivated, possessing strong time management skills and having the ability to multi-task effectively puts your application towards the top.

Candidates who are best suited for the Customer Service Representative position are highly self-motivated, creative, a team player, and have office administrative or customer service experience. Common work duties include:

  • Is Director of First Impressions by greeting and assisting all visitors
  • Handles all incoming phone calls on multi-line phone system for the organization; distributes calls to appropriate staff, takes messages.
  • Perform work order data entry and ensure accuracy
  • Process daily shipping paperwork, shipment tracking, and other related tasks
  • Assist customers over the phone with questions regarding product issues or assembly and take orders
  • Coordinate and perform filing for customer service, accounting and purchasing departments
  • Monitor and distribute faxes from main fax
  • Provide clerical support to other departments as needed
  • Maintain conference rooms and other duties as assigned
Experience and skills needed to be successful:
  • Minimum 1 year of prior experience with data entry or as receptionist in an office environment
  • Pleasant and articulate phone voice
  • Able to work under tight deadlines in a very fast-paced environment
  • Quick learner and able to retain details
  • Exceptional attention to detail
  • Fluent in all Microsoft Office products and data entry
  • Must be able to work independently in an open office environment

This role generally works office hours Monday-Friday 8a-5p. We can be flexible on start and end times as long as you are meeting business needs.

Amazing Perks and Benefits Package:

This position pays a competitive wage commensurate with direct experience, skills, and time spent in the manufacturing industry. We also offer fantastic benefits and perks including 4 different health insurance plan options through Quartz, dental and vision insurance through Delta, a 401(k) plan with 50 cents paid for every dollar contributed up to 6% of your salary, voluntary short-term disability, long-term disability, and life insurances through Unum, paid time off after 6 months, 6 paid company holidays, an Employee Assistant Program for all employees starting day 1 providing 5 free mental health counseling sessions annually, monthly perfect attendance awards, employee appreciation lunches and awards, free apparel on your work anniversary, coworkers that feel like family, and unlimited opportunities for training and growth. This is only a sampling of what of your total rewards package includes- learn more when you join the team

About Universal Presentation Concepts (UPC).

We are an employee-centric company of 50 employees and growing where the leadership knows not just your name, but what's important to you. We believe that our continued success is dependent on the well-being of our valued employees. This is proven by our investment in a competitive benefits package, competitive pay, internal career paths, and the incredible 60 percent of our team that has been with the company 15 years or longer. We are rapidly growing and need great people to take us into the next chapter of UPC success.

For over 45 years, we have been a family owned manufacturing retail store fixtures and point-of-purchase displays in Madison, WI. We cater to a wide range of industries including stationery, gift, housewares, home appliances, and sporting goods. We have become the industry leader in designing and manufacturing quality fixtures and displays for consumer products and are proud that our products are made in America We are unique because we have many processes done in-house. We work with a variety of materials on a daily basis. Our processes include: large format printing, silk screening, CNC machining, vacuum forming, edge banding, finishing, plastic fabrication, custom/studio work, assembly and packaging, warehouse and shipping.

So how do I join?

First step is applying by submitting your application and resume. If your qualifications look like a fit, we will reach out to learn more in a phone conversation. If we both agree to move forward after our initial discussion, we'll invite you onsite to meet our team and tour the facility. It's important to UPC to hire team members that are a great fit for our long-term success.

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Diversity is valued and UPC will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

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