Front Desk Receptionist
2 months ago
Position title Front Desk Receptionist Description Orthodontic Experts is a busy and fast-paced orthodontic office. We are looking for the best of the best to join our team; with 14 offices in the greater Chicagoland area, 2 offices in Colorado, and 1 in Wisconsin. This year we are on track to open additional offices
Responsibilities
* Overlook the cleanliness and maintenance of the front waiting area
* Maintain a neat and clean appearance. Uniforms must be worn on patient days. If it is an administrative day casual clothing is acceptable, but employees should still maintain a high level of professionalism through his/her attire.
* Answer all phone calls
* Listen and return all voicemails left in front of office phones.
* Check-in new and existing patients and let the clinical staff know that the patient has arrived
* Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
* Check out patients (collect payments, make next appointment)
* Handle questions and provides information to walk-in patients.(This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
* Maintain comm-log up to date with all necessary patient/parent communication information
* Review the daily schedule of the clinic for any changes
* Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
* Review for Bonding approvals
* Check if all bondings are Approved and Active with insurance (the day before & day of the appointment)
* Understand cancellation policy and reiterate it to patients
* Print end of the day reports. Check collected payments against the report and check all credit card transactions
Job Benefits
* 401(k)
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Vision insurance
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