Current jobs related to Membership Services Lead - Traverse City - Grand Traverse Bay Young Men's

  • Membership Services Representative- Opener

    11 hours ago

    Traverse City, United States Grand Traverse Bay Young Men's Full time

    We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and community Do you have a vibrant personality, ability to connect well with others and a willingness to serve? The Y is seeking individuals ready to work the morning shift and/or individuals ready to work the opening night shift! Apply to...

  • Membership Services Representative

    2 weeks ago

    Traverse City, Michigan, United States Grand Traverse Bay Young Men's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Membership Services Representative. As a key member of our membership team, you will be responsible for delivering exceptional customer service to our members and guests, while also promoting the mission and values of the Grand Traverse Bay YMCA.Key...

  • Membership Services Representative- Part-Time

    3 months ago

    Traverse City, United States Grand Traverse Bay Young Men's Full time

    We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and community Do you have a vibrant personality, ability to connect well with others and a willingness to serve? The Y is seeking individuals ready to work the morning shift and/or individuals ready to work the closing night shift! Apply to...

  • Membership Services Representative- South Evenings

    14 hours ago

    Traverse City, United States Grand Traverse Bay Young Men's Full time

    We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and community Do you have a vibrant personality, ability to connect well with others and a willingness to serve? The Y is seeking individuals ready to work the morning shift and/or individuals ready to work the closing night shift at our South...

  • Membership Services Director

    3 weeks ago

    Culver City, California, United States Gold's Gym Full time

    About the RoleWe are seeking a highly skilled and motivated Membership Services Manager to join our team at Gold's Gym. As a key member of our operations team, you will be responsible for delivering exceptional service to our members and ensuring the smooth day-to-day operation of our clubs.Key ResponsibilitiesAssemble and manage a high-performing membership...

  • Membership Services Manager

    3 weeks ago

    Culver City, United States Gold's Gym Full time

    Why is it great to work here? Gold’s Gym is growing fast and looking for a Membership Services Manager to help us provide world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here are just some of the benefits you...

  • Membership Services Manager

    3 weeks ago

    Culver City, United States Gold's Gym - SoCal Full time

    Why is it great to work here? Gold’s Gym is growing fast and looking for a Membership Services Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you...

  • Membership Services Coordinator

    4 weeks ago

    Kansas City, Missouri, United States Boys And Girls Clubs Of Greater Kansas City Full time

    Position OverviewClassification: Part-time, HourlyReports to: Unit DirectorRole SummaryThe Membership Services Coordinator plays a vital role in managing all aspects of membership operations, including data entry and maintenance within the My ClubHub system, member documentation, and follow-up on applications from the Division of Family Services.Essential...

  • Membership Services Coordinator

    3 weeks ago

    Kansas City, Missouri, United States Boys And Girls Clubs Of Greater Kansas City Full time

    Position OverviewClassification: Part-time, HourlyReports to: Unit DirectorRole SummaryThe Membership Services Coordinator plays a crucial role in managing all aspects of membership operations, including data entry and maintenance within the My ClubHub system, overseeing member documentation, and handling applications from the Division of Family...

  • Membership Services Coordinator

    3 weeks ago

    Kansas City, Missouri, United States Boys And Girls Clubs Of Greater Kansas City Full time

    Position OverviewClassification: Part-time, HourlyReports to: Unit DirectorRole SummaryThe Membership Services Coordinator plays a pivotal role in managing all aspects of membership operations, including data entry and maintenance within the My ClubHub system, overseeing member documentation, and ensuring compliance with relevant...

  • Membership Services Coordinator

    3 weeks ago

    Kansas City, Missouri, United States Boys And Girls Clubs Of Greater Kansas City Full time

    Membership Services Coordinator - Job OverviewPosition Classification: Part-time, HourlyReports to: Unit DirectorGeneral OverviewThe Membership Services Coordinator plays a crucial role in overseeing all aspects of membership operations, including the entry and upkeep of data systems, management of member documentation, processing applications, and ensuring...

  • Membership Service Representative

    4 days ago

    Culver City, California, United States YMCA of Metropolitan L.A. Full time

    Job Title: Membership Service RepresentativeWe are seeking a highly motivated and customer-focused Membership Service Representative to join our team at the YMCA of Metropolitan Los Angeles. As a key member of our membership team, you will be responsible for providing exceptional customer service to our members, ensuring a warm and welcoming atmosphere, and...

  • Membership Service Representative

    4 months ago

    Culver City, United States Ymcala Full time

    The YMCA of Metropolitan Los Angeles is not only the premiere non-profit in Los Angeles, it is also a great place to work, make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps and over fifty child care sites, the LA Y is a highly-collaborative, rewarding and fun environment where you will discover your...

  • Member Team Lead

    2 weeks ago

    Traverse City, Michigan, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to join our Wholesale Operations team at Walmart. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our wholesale business.Key ResponsibilitiesLead a team of associates in providing member...

  • Membership Services Associate

    3 weeks ago

    Rapid City, South Dakota, United States Midwest Outdoor Resorts Full time

    Midwest Outdoor ResortsClient Relations SpecialistThe Client Relations Specialist serves as the primary point of contact for resort members, addressing inquiries regarding their memberships, facilitating reservations at our network of camping resorts, and assisting in trip planning through available affiliate programs. This is a full-time role.Midwest...

  • Membership Services Executive

    3 months ago

    Commerce City, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title:Membership Services Executive, Colorado Rapids Department: Soccer Season Tickets Sales Business Unit: KSE Location: Commerce City, CO Reports To: Manager, Membership Services...

  • Membership Sales

    4 months ago

    Yuba City, United States NSFit, Inc. Full time

    Job DescriptionJob DescriptionBenefits:CommssionsAffordable Onsite ChildcarePaid to VolunteerPaid Sick LeaveFree Membership / Free Membership for SpouseBonus based on performanceEmployee discountsFree uniformsOpportunity for advancementTraining & developmentParental leave We are looking for a motivated Membership Sales Representative to join our team! You...

  • Membership Sales Consultant

    3 weeks ago

    Kansas City, Missouri, United States Chiefs Fit Full time

    Job SummaryWe are seeking a highly motivated and results-driven Membership Sales Consultant to join our team at Chiefs Fit. As a key member of our sales team, you will be responsible for achieving and exceeding membership sales and revenue goals, while providing exceptional customer service and creating a welcoming and supportive environment for our...

  • Membership Sales Rep

    3 months ago

    Missouri City, United States Alphalete Athletics LLC Full time

    Job DescriptionJob DescriptionMembership Sales Rep Job Description SummaryResponsible for membership sales by bringing in new members to the gym and assist in the retention of gym memberships Exemption StatusNon-Exempt Job StatusFull-time, 40 hours a week, or more as neededSchedule:VariedGyms open from 5AM to 12AM Job LocationMissouri City, TX (Alphaland...

  • Scheduler/Data Entry/Membership Coordinator

    3 months ago

    Traverse City, United States Precision Plumbing & Heating Full time

    Job DescriptionJob DescriptionAre you an experienced scheduler known for your lightning-fast pace, exceptional communication prowess, and unwavering attention to detail? We're seeking a dynamic individual like you to join our team and make an impact in our fast-paced environment. If you thrive on delivering top-notch customer service and have...

Membership Services Lead

4 months ago

Traverse City, United States Grand Traverse Bay Young Men's Full time

Job Type

Full-time

Description

  • Want to start a career with a cause? Join our team of ambitious, goal-seeking, challenge-driven individuals
  • Full-time benefits include free YMCA membership; training, development and growth opportunities; health, dental and vision insurance; generous paid time off; funded retirement and 403(b) plan
  • The Y is seeking individuals ready to work the closing night shift Apply to join our team today
OUR CULTURE:

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger, beginning with you.

Membership Services Lead

Reports To: Membership Services Director
Department: Membership Services
Classification: Full Time, Non-Exempt with Benefits

Compensation: $16.00-18.00/Hour + Shift Premium for Nights (5pm-close) and weekends

POSITION SUMMARY:

The Membership Services Lead is responsible for day-to-day operations of the membership desk and ensuring a positive member experience and lead of the proper function of the department. The lead position promotes YMCA membership and retention by interacting with members and providing membership services.

Requirements

ESSENTIAL FUNCTIONS:•
  • Provides top-tier customer service to members, guests, and program participants in the Y and on the phone, contributing to member retention
  • Responds to the individual needs of members and program participants
  • Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Builds effective, authentic relationships with members
  • Helps members connect with each other and the YMCA and introduces new members to communities based on their goals
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
  • Acts as a shift lead when Supervisor and Director are not available
  • Greet all guests as they enter the facility and adhere to sign-in, guest, visitor, monitoring youth in the facility and other relevant policies and procedures
  • Report any suspicious behavior and violations of policy and procedures to supervisor
  • Be knowledgeable about all YMCA programs and sell them effectively including but not limited to being familiar with all current information, upcoming events and other special activities
  • Responsible for obtaining the correct information, updating front desk resources and providing information to members
  • Assist in membership sales and retention planning, along with, aiding in the success of those such plans
  • Assist in membership admin work enhancing member services and creating department organization
  • Support training and coaching of Membership Representatives as directed
  • Attend and remain current on all mandatory trainings and staff meetings
CORE COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK DEMANDS
  • Regularly required to use a computer for extended periods of time
  • Frequently is required to stand, sit, lift, bend and reach, and must be able to move around with the work environment
  • Occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
  • The noise level in the work environment is usually moderate
  • Flexible schedule
  • Ability to work independently or as a team
  • Multi-tasking and ability to work in a fast or slow-paced environment