Member Team Lead

2 months ago

Traverse City, Michigan, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Wholesale Operations team at Walmart. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our wholesale business.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving issues in a timely and professional manner.
  • Assist management in supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures to ensure compliance with company policies and procedures.
  • Provide direction and guidance to associates on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, including those related to member service, inventory management, and cash handling.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Meet membership goals and promote the value of Sam's Club products and services.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Assist members with transactions utilizing registers or self-checkout area, and ensure club pick up orders are filled.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and organizing and maintaining availability of carts/flatbeds.
  • Assist members with transporting items, utilize cart retrieval equipment according to company policies and procedures, and maintain parking lot cleanliness.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Provide funds for proper register operation, create and interpret financial analysis reports, assist with accounting-related investigations, prepare daily deposits, and prepare and oversee Cash Fund Transfers.
  • Investigate overages and shortages in cash register drawers and accounting office, and maintain confidentiality and accuracy of financial and personal information.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Monitor progress and results, and identify and address improvement opportunities.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Explain, guide, and demonstrate how to apply these in executing business processes and practices, implement related action plans, use the Open Door Policy, and assist management with correcting ethical and compliance issues and problems.
  • Lead and participate in teams by using and sharing resources, information, and tools, determine customer needs and business priorities, coordinate and execute work assignments, provide advice, feedback, and support to ensure timelines and work quality are achieved, and model and help others with how to adapt to change or new challenges.
Benefits
  • Competitive pay
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements
  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

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