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Front Office Associate

2 months ago

Grand Rapids, United States RAYUS Radiology Full time
Job Summary

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Front Office Associateto join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This position is fulltime working Monday-Friday 12:30pm-9:00pm; includes a Saturday rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

  • Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
  • Answers phones and handles calls in an efficient and friendly manner
  • Fields calls appropriately for center associates
  • Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
  • Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
  • Orders office supplies as needed
  • Maintains supply of patient information sheets
  • Pushes imaging via electronic interfaces
  • Completes confirmation calls and provides preparation instructions to patient
  • Faxes reports, billing information, and medical release forms as requested
(20%) Insurance
  • Verifies patient's insurance
  • Pre-certifies all exams with patient's insurance company
  • Obtains insurance authorization
  • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
  • Handles release of information requests for patients, referring offices, other medical facilities, attorneys insurance companies following Company guidelines
(20%) Scheduling
  • Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enters and submits patient exam orders
  • Verifies orders match exam schedules
  • Schedules referrals and ensures proper authorizations are obtained
  • Schedules walk-in patients
  • Processes requests for image orders and CDs from referring physicians and patients
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
(5%) Performs other duties as assigned

Requirements

Required:
  • High school diploma or equivalent
  • Working knowledge of Microsoft Office
  • 1-2 years customer service experience
  • Proficient with using computer systems and typing
Preferred:
  • Previous medical office experience
  • Medical terminology and office background
  • Insurance knowledge
  • Bilingual


RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services
RAYUS Radiology is an EO Employer/Vets/Disabled.

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