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Analyst I/II, Retail Ops

2 months ago

Frankfort, United States Constellation Energy Corp. Full time

COMPANY OVERVIEW As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together. TOTAL REWARDS Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more. Analyst I : Expected salary range of

$55,800 to $62,000 , varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). Analyst II : Expected salary range of

$63,000 to $70,000 , varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). PRIMARY PURPOSE OF POSITION Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst I. The Analyst I position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities while meeting service level agreements with internal and external customers. The Analyst I is responsible for gaining a working knowledge in the assigned business function areas. The Analyst I will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs. PRIMARY DUTIES AND ACCOUNTABILITIES Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support. Cross Functional Communications (Operational Excellence): Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquiries as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support change management activities. Problem Solving and Issue Resolution (Problem Solving / Analytics): Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed. Projects, Improvements, and Innovation (Process Improvements/Projects): Active participation in challenging the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions. Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables. Execute test scripts for business processes, system enhancements and bug fixes as needed. Comprehension/Adherence of Policies and Controls (Operational Excellence): Maintain an understanding of business, contractual, regulatory, and market/tariff policies and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed. MINIMUM QUALIFICATIONS: Analyst I Bachelor's Degree; or 4+ yrs combination of education and relevant work experience Proficient computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint) Ability to communicate effectively and professionally, with internal and external parties is required Analytical and problem-solving abilities Customer service orientation, serving internal and external clients Excellent attention to detail Capable of working independently and as a team member Organizational and time management skills Ability to adapt to changing markets, systems, and processes Ability to obtain and analyze data with direct supervision and can reason through scenarios to suggest course of action or remediation Ability to follow established procedures to successfully accomplish assigned tasks MINIMUM QUALIFICATIONS: Analyst II Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint) Ability to communicate effectively and professionally, with internal and external parties as required. Established analytical and problem-solving skills. Customer service orientation, serving internal and external clients. Excellent attention to detail. Capable of working independently and as a team member. Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload. Ability to adapt to changing markets, systems, and processes. Ability to obtain and analyze data with general supervision and can reason through scenarios to suggest course of action or remediation. Has acquired a high-level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo) PREFERRED QUALIFICATIONS Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management Prior experience in the retail energy industry and/or regulated energy industry Prior experience in using CRM and/or Order-to-Cash workflow systems Working knowledge of UDC/ISO/LDC markets and/or EDI transactions Intermediate technical acumen in SQL, business applications and/or new technologies

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