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Help Desk Analyst

3 months ago

Frankfort, United States Brooksource Full time

Job Title: IT Support Technician / Tier I Help Desk

Location: Frankfort, KY (40601)

Workplace Type: Hybrid (Tue-Thu Onsite)


Job Description:

We are seeking a skilled IT Support Technician / Tier I Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk support. The candidate will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.


Responsibilities:

  • Provide enterprise-level technical support and assistance.
  • Troubleshoot and resolve hardware/software issues.
  • Conduct light break/fix tasks to minimize user downtime.
  • Handle routine IT issues (login problems, password resets, basic navigation).
  • Assist staff and stakeholders in utilizing IT features.
  • Maintain equipment and software inventory records.
  • Collaborate on new technologies and solutions.
  • Manage hardware requests and stock levels.
  • Audit and reconcile tech assets.
  • Organize and audit data and assets.
  • Log and categorize support requests.
  • Escalate complex issues to Tier II/III support.
  • Provide daily reports and manage consumables.
  • Deliver courteous and professional customer service.
  • Provide service desk support and manage incident resolution.


Qualifications:

  • Strong general computer skills.
  • Experience with enterprise IT support.
  • Familiarity with troubleshooting hardware/software.
  • Quick learner with software applications and databases.
  • Effective written and verbal communication skills.
  • Excellent problem-solving and attention to detail.
  • Strong analytical, time-management, and organizational skills.
  • Ability to lift and carry heavy objects or work in uncomfortable positions.
  • Ability to work independently and as part of a team.


Education and Experience:

  • Preferred: Previous experience in IT support, asset management, or related field.


Additional Requirements:

  • Major portion of time spent using a computer.
  • Availability for overtime as needed.


About EEG: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.