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    {"Job Title": "Bilingual Call Center Representative", "Job Description": "About FieldprintFieldprint, Inc. is a leading provider of electronic fingerprinting and identity management services. We offer a comprehensive suite of solutions to handle all of the identity management needs of our clients.Our team of kind, collaborative professionals is passionate...

Call Center Representative

2 months ago

Warminster, United States Fieldprint Full time

About Us

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. Occasional light travel opportunities for mass fingerprint collection may be available.

*This is an on-site position located in Warminster, PA. The hours are Monday, Tuesday, Thursday, Friday and Saturday 2:00pm-10:00pm (W/Su off). *

Responsibilties

Receive incoming calls regarding fingerprinting requests

Determine locations via phone/computer for fingerprint collection

Follow up with fingerprinting site vendors to obtain all related documentation

Prepare and send welcome packets to new clients

Process fingerprints and channel to the appropriate agency

Monitor and maintain call center telephone line

Required Skills

Excellent phone, computer, and administrative skills

Excellent customer service skills

Professional and positive attitude

Ability to work in a fast paced environment

Proficiency in Microsoft Office suite, including Word and Excel

Must be willing and able to travel

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program/ Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

Employee referral bonus program

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran