Call Center Representative
4 days ago
Terms of Employment
- W2 Contract, 3 months (High Chance of Extension)
- This position is 100% onsite in Warminster, PA.
- The work schedule is Monday-Friday, 8 AM-5 PM.
Overview
Our client is seeking two Contract Liaisons to support the BucksMont New Business Department, a team of approximately 25 members. Responsibilities include processing service and meter applications, setting meters within the Customer Care & Billing (CC&B) and Meter Data Management (MDM) systems, answering calls on the New Business Hotline, and addressing various contractor liaison tasks and new business needs.
Responsibilities
- Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat.
- Providing information about products or services, including detailed explanations of features, pricing, and specifications.
- Processing orders, returns, and exchanges accurately and efficiently.
- Resolving customer complaints or issues in a timely and effective manner.
- Escalating complex or unresolved issues to senior customer service representatives or management.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Following up with customers to ensure their satisfaction and resolve any outstanding issues.
- Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
- Keeping up-to-date with product knowledge, industry trends, and company policies.
- Providing feedback to management on customer trends, issues, and suggestions for improvement.
Required Skills & Experience
- High school diploma and 1-3 years of application processing, hotline, scheduling meter, and data entry experience.
- Basic Microsoft Office skills.
- Excellent communication skills, both written and verbal.
- Solid understanding of customer service principles and practices.
- Ability to handle difficult or challenging situations with professionalism and empathy.
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