Drug Testing Call Center Specialist
17 hours ago
Vertical Screen is a leading provider of applicant screening services, operating through three subsidiaries: Business Information Group, Certiphi Screening, and Truescreen. We serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as an Occupational Health Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service to clients and applicants, ensuring timely and accurate processing of background checks.
This is a full-time on-site position based in Warminster, PA, with a shift schedule of 2:00 PM to 10:00 PM, Monday through Friday. The position offers a competitive hourly rate of $15.
Responsibilities- Handle a high volume of inbound and outbound calls to provide exceptional customer service
- Evaluate documentation and information to ensure accurate processing of background checks
- Process and follow up on invoices and faxes in a timely manner
- Perform administrative duties, including filing, scanning, and mailing documents
- Maintain detailed notes in our system regarding correspondence with applicants
- Ability to work in a fast-paced, inbound/outbound call center environment
- Strong multitasking and time management skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office
- Fluency in Spanish a plus
- Comprehensive medical, dental, and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs
All candidates are subject to a drug test and a background screening. We are an equal opportunity employer and welcome applications from diverse candidates.
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