Bilingual Call Center Representative

21 hours ago


Warminster, United States Fieldprint Full time
About Fieldprint

Fieldprint, Inc. is a leading provider of electronic fingerprinting and identity management services. Our comprehensive suite of solutions caters to the needs of corporations, non-profits, and government sectors.

Job Description

As a Bilingual Call Center Representative at Fieldprint, you will be responsible for handling incoming calls from customers and clients regarding our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA, with a flexible schedule of Monday through Saturday, 8:00am - 4:00pm. The position offers a competitive hourly rate of $17.70.

Key Responsibilities
  • Respond to customer inquiries regarding fingerprinting requests
  • Determine locations for fingerprint collection via phone and computer
  • Follow up with fingerprinting site vendors to obtain necessary documentation
  • Prepare and send welcome packets to new clients
  • Process fingerprints and channel them to the appropriate agency
  • Monitor and maintain call center telephone lines
Requirements
  • Bilingual in Spanish
  • Excellent phone, computer, and administrative skills
  • Excellent customer service skills
  • Professional and positive attitude
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office suite, including Word and Excel
  • Willingness to travel
Benefits
  • Comprehensive medical, dental, and vision coverage
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • Employee referral bonus program
Additional Information

All candidates are subject to a drug test and background screening. Fieldprint is an equal opportunity employer.



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