Bilingual Call Center Representative
21 hours ago
Fieldprint, Inc. is a leading provider of electronic fingerprinting and identity management services. Our comprehensive suite of solutions caters to the needs of corporations, non-profits, and government sectors.
Job DescriptionAs a Bilingual Call Center Representative at Fieldprint, you will be responsible for handling incoming calls from customers and clients regarding our electronic fingerprinting and identity management services.
This is an on-site position located in Warminster, PA, with a flexible schedule of Monday through Saturday, 8:00am - 4:00pm. The position offers a competitive hourly rate of $17.70.
Key Responsibilities- Respond to customer inquiries regarding fingerprinting requests
- Determine locations for fingerprint collection via phone and computer
- Follow up with fingerprinting site vendors to obtain necessary documentation
- Prepare and send welcome packets to new clients
- Process fingerprints and channel them to the appropriate agency
- Monitor and maintain call center telephone lines
- Bilingual in Spanish
- Excellent phone, computer, and administrative skills
- Excellent customer service skills
- Professional and positive attitude
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office suite, including Word and Excel
- Willingness to travel
- Comprehensive medical, dental, and vision coverage
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
All candidates are subject to a drug test and background screening. Fieldprint is an equal opportunity employer.
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