Help Desk Engineer
3 weeks ago
DESCRIPTION
We are in search of a Windows Help Desk Engineer to join our team in the San Antonio area. While we are headquarted in downtown Fort Worth, we have clients across the state and need additional support covering this location. This position requires a balance of strong technical desktop support skills and excellent communication abilities. This is your chance to work for one of the region’s premier MSPs, interact with some pretty fantastic clients in some cool industries, and continue to grow your knowledge and certifications with top-level vendors like Dell, SonicWALL, Veeam and Microsoft. Let’s just say, there is nothing stuffy about this position.
JOB DUTIES
You will have the expected responsibilities
Assist with customer issues (both remotely and onsite at our client's locations when needed) through our ConnectWise ticketing system
Thoroughly and accurately understand issues and analyze the problem in a systemic fashion
Taking ownership of customer issues to include; routing, prioritizing, troubleshooting to resolution
Manage and support servers and workstations in a Microsoft Windows environment
Validate monitoring alerts, manage support tickets as required and execute predefined troubleshooting procedures
Perform routine maintenance (windows updates, server reboots, backups)
Maintains technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contributes to team effort by accomplishing related results as needed
DESIRED EDUCATION AND SKILLS
Bachelor's Degree preferred. Major/concentration in Computer Science or IT preferred but not required
Microsoft MCSE/MCSA/MCITP certification preferred but not required
3+ years working in a technical support/help desk environment
3+ years working with Windows Desktop Operating Systems
3-5 years customer service related experience
2-3 years experience working on an outsourced helpdesk team preferable
3+ years managing Microsoft 365
2+ years experience working with advanced backend IT infrastructure such as Exchange, Active Directory, Backups, etc.
Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities
Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory
Thorough understanding of server hardware components to include RAID configurations and externally attached storage devices
General issues resolution for Exchange, Firewalls, VPNs and other more advanced pieces of infrastructure
Excellent written and verbal communications skills
Excellent customer service skills
Ability to research issues and find solutions on your own
Flexibility in work schedule
BENEFITS
Health Insurance
Life Insurance
Retirement with Matching
Paid Vacation/Personal/Sick Leave
Microsoft, Dell, and VMware Training
Flexible Hours
Performance Bonuses
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