Hospitality Manager

2 weeks ago

Honolulu, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. Our 228-room hotel features an oversized pool, multiple bars, restaurants, and a prime beachfront location. With Waikiki Beach just steps away, you'll revel in the beauty of paradise every day. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight-knit community that supports you every step of the way. If you're ready for a fulfilling career in one of the most breathtaking places on Earth, your journey begins at Wayfinder Waikiki.

Overview

  • Oversees the Pool Attendants
  • Oversees the coordination of Pool and Fitness Activities which includes poolside entertainment and Lost & Found Bar events at the pool.
  • Performs all administrative duties associated with the department needs, forecasting, budgeting, training, development, inventory, reviews and progressive discipline.
  • Schedule and payroll administration
  • Resolve guest challenges and take appropriate action to ensure guest satisfaction.
  • Efficient communication with other departments of the hotel regarding VIPS, influencers, etc.
  • Always provides the highest quality of service to guests.
  • Attending assigned daily meetings.
  • Assists Director of Sales with catering events as the property liaison to our third party F&B partner and the client
  • Plans client events when assigned.
  • Serves as the properties CARE Committee Champion
  • Serves as the properties Safety Committee Champion
  • Assists Human Resources in championing monthly training, Employee Engagement Survey, Community Events, etc.
  • Follow grooming standards maintaining a professional image in dress and
  • Perform all other duties as deemed necessary by management.
Qualifications
  • Excellent communication, organizational and customer service skills are required.
  • High School Diploma or equivalent; minimum experience of two years in general office experience
  • Experience in supervising a team
  • Excellent computer software knowledge of Microsoft Office and property related PMS system
  • Excellent verbal and written communication skills
  • Excellent problem solving and interpersonal skills
  • Ability to communicate effectively with clients, to all other departments and interdepartmentally Organizational skills

Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment

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